VB
Venetia B
Active since Mar 2016
10
Reviews
0
Industries
Reviews
10 reviews27 months ago
Worst Accommodation ever!
Worst accommodation ever!! It does not do La Lucia justice!!! Bathroom ceiling was all moldy, the curtains were not hung up properly and dirty at the bottom. The toilet role was not put on properly. The one light had a hole in through the ceiling. When we arrived, they did not inform us about loadshedding so that we could prepare. We also asked about the breakfast area that they have on their website and they said they don't have an eating area. (False advertising!). Then the next morning when we were on our way out because of this bad room, we walked down the stairway which they did not dry up before their customers started going out the rooms and it rained on the stairway. No where was a "slippery when wet sign board up" I slipped and injured myself. I will absolutely hold them liable. I sent them an email on the 12th of January and till today 26th of January they did not reply. According to them they did not get it, but the email address she confirmed was where I sent the mail to. They refuse to refund us for the one day and expect us to claim through the company we booked through which is in Dallas, however they got their money through these people, so what the hell is the issue!!!!!
0 replies
47 months ago
PATHETIC SERVICE
The worst and most pathetic service I have experienced in a long time!!! We signed up last year October and were informed the gym will be opening 1 December 2021 (Jacaranda Centre - Pretoria Moot) - two months down the line we still had heard nothing from them - I eventually tried to get hold of them in March to find out what is happening it took a week or so before anybody contacted me back - Fiona called me back and I explained how angry I was cause nobody has contacted us to tell us what is happening. She said she will get back to me as I needed a few answers. She said she will call me back. Two days later I mailed and said I am still waiting then I received and email from Hennie who apologized and explained what is happening. Fiona also send me an email to say they are having a skype meeting on the 1 April and she will get back to me On the 2nd of April I sent a mail to follow up - she then responded on the 4th April and let me know that they will be opening the first of June. I then decided to stay. I then went to look at how they were proceeding with the set up on the 17 May and saw that there was still far to much to be done and that they will not be ready - I informed them via mail on the 18th May that I am rather cancelling my contract as they were anyway in breach of it. I also told them I feel insecure to now go to the gym as they had two armed robberies at two of the shops at that mall. On the 20th May I still had no response. On the 23rd May I told them I am cancelling, and they sent me the relevant documents to sign for refund. I sent them back on the 24th May and asked them when will I be refunded - until date they have flatly ignored me and yet prior this they have answered. I told them I will take this to Hello Peter and social media and told them I will lay a charge of theft against them, and still no reply. So I just want to know how they can be running as a gym company when they can't even look after their customers PATHETIC REALLY PATHETIC!!!!!!
0 replies
81 months ago
WHAT THE HELL DO WE PAY VITALITY FOR!!! PATHETIC!!! BAD!!! Service!!!
I have NEVER come across such POOR, PATHETIC and BAD service from Discovery Vitality!!!!! I am SICK and TIRED of fighting every time I CALL THEM!!!! There turn around time is supposed to be 3-5 working days mine has been 20 working days!!!! About 2 & half months ago I called vitality complaining about my vitality points which I tranfer into a voucher that when I go use the voucher it says it has already been used (of which I did not use!!) the lady just tells me sorry its already been used thats what the system says. I left it because she was NOT helpful at all. Now again 3 and half weeks ago I called to complain about EXACTLY the same thing - It has been an ongoing fight - and what makes it worse is they NEVER CALL BAC****!! I waist my money (and pay my medical aid every month) and all they say is "we will exculate it and will contact you bac****! REALLY!!!!???? I spoke to a lady called Kopala (not sure of spelling) and she promised to get back to me this was 10 working days ago as well as weekends between - then on Thursday 22 August 2019 I CALLED AGAIN and spoke to a lady called Andisa and told her that I don't want to wait another 3-5 working days as I have waited long enough - I told her that I wanted feedback by EOB on Thursday 22 August 2019. Guess what today is Tuesday and still NO CALL!!!!! According to her (please listen to the recordings) she said I have got my new vouchers and I said no I don't as 3 have expired of which these are another 3 that I have lost DUE TO VITALITY!!!!! I have not lost a total of R400.00 in vouchers and ABSOLUTLEY NOBODY IS GETTING BACK TO ME!!!!! WHAT THE HELL DO WE PAY VITALITY FOR!!! PATHETIC!!! BAD!!! Service!!!
0 replies
84 months ago
****ED OFF
I have been with Vodacom for years and have paid my account diligently every month. Every time I upgrade one of my contracts I call the online 082911 and they explain what they have and that if I want insurance I must call the following number. On the 27th May I spoke to Portia and asked her which of my numbers can I upgrade and she told me, then she asked what phone am I looking for and she said she will call me back and tell me what specials they have - she called back after an hour and told me about the Samsung A50 I told her I want it and she said ok great. Then the following day she called back and told me that I still owe 3 months on my other device do I still want the new upgrade and I said yes. She told me they will deliver in 5-7 working days and that the people will send me a sms or call a day before they deliver, I asked her to please take two numbers that they must contact me on as they stole my phone the Sunday 26th May. On the 31st May my office called me and told me and told me they are there with my delivery, I was angry as I was at an event and was not notified they would be there, I arranged that they come back between 12h30 and 13h00 as I will leave event and come quick to collect as I need to return to event. When I was at the office they did not come so had to call around. The lady called back and said I must leave my proof of residence and copy of ID there which I did. I returned to the office after 20h00 to collect the phone but charged it through the night. Saturday morning I inserted the sim that came with the phone and went back to the same event which was on for 2 days. As I work with a lot of people I did not really play with my phone until I needed to call home - only but to find that it kept on saying the number is not on the network. I got home once again at 20h30 on Saturday night so was to tired to call and follow up on this as I did not need to call anyone. On Sunday morning at 9h00 my family and I went for a breakfast and UNFORTUNATELY was in an armed robbery. Our phones, wallets, car keys, bags, jewelry and EVERYTHING was taken from us and (including my BRAND NEW phone which I ONLY HAD FOR 1 DAY). I was going to go into vodacom to ask them about the sim as well as take out my insurance on it due to my previous one being stolen. I am traumatized because of this whole armed robbery and ALL VODACOM on line says sorry we cant help you cause you did not take out insurance. 1ST OF ALL IT WAS NOT DISCUSSED WITH ME LIKE THEY ALWAYS DO ABOUT THE INSURANCE AND THE NUMBER 2ND OF ALL I ONLY HAD MY PHONE FOR 1 DAY So how IN HELLS Name must I pay for something that was not my fault!!!!!!!!!!!!! AND ONLY HAD PO-CESSION OF THE PHONE FOR 1 DAY!!!!! HOW AM I SUPPOSED TO CALL TO GET INSURANCE IF MY BLADDY SIM CARD WAS NOT WORKING EITHER!!! I WILL NOT PAY FOR SOMETHING THAT IS OF BAD SERVICE FROM VODACOM SIDE AS WELL AS AN ARMED ROBBERY WHICH I WAS IN WITHIN A DAY OF ME GETTING MY PHONE!! VODACOM HAS GONE BEYOND BACKWARDS WITH THEIR SERVICE!!!!! SO TAKE YOUR CONTRACT OF PUT IT WHERE IT FITS RIGHT NOW!!! NOTE I HAVE NOT PHONE AND SIM IS NOT WORKING SO I CAN NOT RECEIVE CALLS!!!
112 replies
84 months ago
EXCELLENT, FRIENDLY AND AMAZING WORK DONE
Wow wow wow!!!!!! We could not have asked for better services AND better pool. Thank you to Bertie Fick and his amazing team that came to install our pool this week. Such friendly and helpful team. And excellent work done!!! Neat and tidy work and well worked off - they give you the extra that I have not seen or heard of from others - WELL DONE!!! Bertie and his team went the extra mile. Anyone out there looking for a pool - PLEASE use Bertie and his team - you will not regret it!!!
0 replies
89 months ago
Poor quality of food served and bad service
We went to eat at the Wimpy in Waverly this week (27 December 2018) and we were told about the special of the double cheese burger they had which we ordered. Food was good and so was the service. The next day we went to the Wimpy in Gezina and asked for the same special and they said they don't have that special of which we said but Waverly has it. The waiter came back and said they do have it but they took of the advert as they are running out of patties???? really you have to be kidding me, what excuse is this. We then ordered a toasted cheese and tomato - well I sent this back as there was absolutely no cheese on this so called toasted cheese and tomato. I am not sure what is happening with the restaurants lately but it seems the standards are low and the service is going backwards. We use to eat out a lot but it is like the restaurants are trying to sell the food at the same price or more but the quality is just so poor and the waiters don't know what they are serving - do they not get trained anymore? And what kind of food are the owners trying to sell.
105 replies
89 months ago
Bad service and not correct platter served
While on holiday now in December in Umhlanga we decided to try out the Mythos, wow what excellent service and excellent food. Thank you to all staff. When we returned from holiday we thought we would try out the Mythos in Brooklyn. My goodness and am not sure if the standard it supposed to be the same or if they all differ but what a difference. We took photo 's of our platter for two the Mezo and does it not say something (Platter for two) at Umhlanga we got two of everything on the platter and at Brooklyn the platter was not presentable at all, we got much less on the platter in there was only one skewer of the beef. We asked the waiter and he said its correct, and we showed him the photo and he said his been working at this Mythos for 5 years and they have always been serving this platter like this. We asked him to take it back and bring us the bill for the water. Well I don't know but really not even can we serve you something else or anything just brought the bill and said he has never served it otherwise so that's how the platter must be. BAD SERVICE and BAD PLATTER presented.
0 replies
89 months ago
BAD FOOD AND BAD SERVICE
On the 27 April 2018 we went down to Umhlanga for a weeks holiday, that late afternoon we decided to try out Casa Bella in Umhlanga (KZN) wow what excellent service and excellent food. However on the 19th December 2018 we went back to Casa Bella (while we were on holiday) to once again get the same service and same food, oh my word what BAD service and BAD food we got. We ordered exactly the same dish/s that we ordered the 27th April 2018 and luckily I took photo's of the food then and now. We asked the waiter to call the manager and we asked him (Mpho) if this is the correct dish and he said yes, my fiance asked him 3x are you sure and he said yes, I then showed him the picture of the first one we ate and he then had excuses. I also told him that my dish is also incorrect and he said it is the right size of my prawns and then also showed him the first picture. He said he would rectify it and in the meantime we called or friends at Sun City Casa Bella and showed them the picture of the now dishes compared to the first dishes and they said it was incorrect and they called the Manager in Umhlanga. He then came to the table and apologized about this and brought back the dishes which were still not correct (the service was slow and bad) We ate this and left but once again he did not really rectify the dishes but we left it and ate it as we were hungry. We are not the only customers complaining about how bad the service and food has become. But I tell you what NEVER EVER AGAIN will we support Casa Bella.
0 replies
108 months ago
NOT HAPPY AT ALL
<p>I have always enjoyed eating at Ocean Basket till last night!!!!! I will now prefer to eat at Craw Daddys!!!</p> <p>We went out last night as a family to eat out at Ocean Basket (Waverly - Pretoria) and we were really looking forward to it.... First of all the portion sizes have changed and the prices have gone up???? Really???!!! </p> <p>Second of all - I complained to the one manager about a raw Prawn.... His repsonse "I don't know why that happened I will go shout at the guys in the kitchen.... Offered no apology at first and never came back to say what happened or even offer another prawn in its place... I mean really, like I said before prices have gone up and portion sizes have gone smaller, now you don't even replace the flippen raw prawn...... </p> <p>Third of all - it sounded like we were in school hall eating - NO MUSIC</p> <p>When the manager eventually by chance walked passed again my husband complained about the raw prawn and no feedback and also no musi, his excuse was first he was busy then he was in the kitchen, we told him his talkin nonsense cause we saw him on the floor </p> <p>NO NO NO Not ever again!!!!!!</p> <p>BAD SERVICE </p> <p>HALF RAW FOOD</p> <p>BAD VIBE</p> <p> </p> <p>Not ever again!!!!</p> <p> </p> <p> </p>
0 replies
123 months ago
BAD AND APPAULING SERVICE FROM DENVER SPUR
Wow never thought that after 7 years of being not only a regular customer but like family to the Denver Spur that one would get such bad service and be treated like a stranger. <br> On Sunday morning we went to Denver Spur to have our breakfast as we do regularly. It was not pleasant at all. We received our coffee then waited for almost 25 minutes before it was asked what we wanted to eat. <br> We waited for 20 minutes for our breaks so when we got it it was cold and wrong. <br> The customers sitting behind us have been regulars for longer than us and due to my daughter that use to waiter there (but works at Burning Arrow now) served them as her regulars got very upset as they had been sitting there for a while without been served so she got up and took there order and went to Alwyn (one of the floor Managers which was already spinning due to waiters not doing their work) and give him their order. <br> This is SO UNACCEPTABLE!!! I got up to complain to the new Operational Managers wife and told her I will get up and leave without paying for the food and told her what the problem was and she said no wait. Well nothing really happened. Still to much to say but my word of mouth will be BAD
75 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
6 (60%)