Tavcor VW PE service department sucky customer service

In summary, Our car went in for a service and was damaged by their service department on the bonnet area. After the service advisor had an attitude of note giving us the impression that we probably made the situation up and it came into the service centre that way. After demanding an investigation be done and cameras be looked at they had not gotten back to me since the incident and ignored all calls until I threatened to go to social media. After some time I called again seeking feedback and was told “oh did nobody call you to bring your car in for repair?” Bare in mind that no courtesy car was even offered considering the repair would take 3 days.

Once the car went in after we were able to arrange off days from work, the same service advisor gave my husband all the attitude he did not deserve and basically had no customer service skills whatsoever . You would have thought that she’s paying for the repair herself. And a manager that does not even call or contact regarding the incident considering that he’s department caused the damage. This is a department I wish I would never have to deal with again. The fact that we had to run after them and in the end they did not admit to the damage. All that was said is that “one report says it came in that way and another report says that it did not come in that way so they are giving us the benefit of the doubt and tavcor is covering the repair” WHAT!? as if my car is free every month, this is not a R2 company, why would they fix a major repair if there was any doubt? But at the same time refuses to admit guilt or let us know what was in the video. So thanks but no thanks. I cannot wait to be done with VW.