Poor Service

Item: TaxAssist
Rating: 1
Author: Priya T

I was searching around for a good tax consultant to assist me in my tax query. While searching Tax Assist came to my attention. With the 4 star rating, I decided to reach out to them. From beginning of January till now they have not provided any positive feedback. They took over my efiling profile and from middle of Jan till now they have not assisted me at all, despite leaving messages on email and calling them. They promise to get the consultant to call me back and nothing happens. Such unprofessional service!!!!!

Helpful (0)

Replies (159)

TaxAssist's replyOfficial

10 Feb 2022, 12:24

Hi Priya

Thank you so much for the messaged. As mentioned on our portal that due to you having 2 tax numbers the SARS system does not allow us any access to your profile.

Sorry we could not assist you as we have no control over SARS eFiling system.

Warm Regards
Marius Higgs - CEO TaxAssist

Best regards,

TaxAssist's reply10 Feb 2022, 12:24

Official

Best regards,

Priya T's updateReviewer Update

10 Feb 2022, 12:30

Your response was only received today after I lodged the complaint. I called numerous times and left messages for your to call me back and that never happened. I had to constantly follow up on email and got no response.

Please remove yourself off my profile

Priya T's update10 Feb 2022, 12:30

Reviewer Update

TaxAssist's replyOfficial

10 Feb 2022, 12:34

Hi Priya

We cannot remove you from your profile, you need to logion to SARS eFiling and then remove us as Tax Practitioner access.

Warm Regards

Marius

Best regards,

TaxAssist's reply10 Feb 2022, 12:34

Official

Hi Priya

We cannot remove you from your profile, you need to logion to SARS eFiling and then remove us as Tax Practitioner access.

Warm Regards

Marius

Best regards,