No Instruction Manual and Creative Invoice Add-Ons- Buyer Beware.

The staff at Taylor Blinds in Montague Gardens gets a Five Star rating - they are not the issue. The problem is admin and the product. Look closely at the invoice - they slip in a "Freight Charge" - this is a cheap shot. Why not add "Designer Fee" for the person who designed the product. This really upset me. Then, I purchased two roll-up blinds. I went back and told them that the Instruction Manual was missing - to be informed there WAS NO INSTRUCTIONS. Had I noticed this at time of purchase, I would have asked the staff to run me through - a complete waste of their time. In an era that even toilet paper comes with instructions, this, for what Taylor Blinds puts themselves out to be, is an inconvenience. This aspect gets a ZERO rating. As long as the admin is padding the invoices with all of these add-ons, what about something a little more creative like"oxygen use while in showroom". Why not just increase the price (which happened on the first of February) rather than these creative add-ons which insults the intelligence of the educated consumer. Things are tough all over, not just at Taylor's. What would admin do if Pick and Pay added a freight charge to all their products? What's good for the goose is good for the gander.