Positive response

In response to my earlier review, I was contacted by Stuart Taylor to discuss how he could resolve the situation. He offered, at no charge whatsoever, to come out and install the new light fitting. Although I felt very unhappy with my previous interactions with Taylor Electrical, I do appreciate Stuart taking the time to contact me and I have taken him up on his offer. Rather than simply ignoring my review, Stuart chose to react positively and put the customer first.