AS
Anthony S
Active since Jul 2014
10
Reviews
0
Industries
Reviews
10 reviews71 months ago
Excellent service received from Thuso Mudau
I wanted to let Miway know about the excellent service I have received from Thuso Mudau. My car was bumped last year whilst it was parked at a shopping centre and I was not in it. A car guard saw the incident and noted the details of the offending party's car. The car guard indicated it looked like an Uber car. I contacted Uber but it turned out to not be one of their drivers. I then decided to try and see if it was a Bolt driver. I was unable to make any type of contact with Bolt and eventually agreed with Miway to pay me the repair amount less my excess. I then received an email from Thuso indicating the matter would be closed. I spoke to Thuso and gave him the other party's details and he said he would try and contact Bolt. Somehow Thuso managed to indeed find somebody at Bolt and it turned out that it was in fact one of their drivers. Bolt provided the contact details of the driver and Thuso and I both spoke to him. He admitted he had damaged my car. Thuso arranged for the driver to pay back my excess at R 500 per month until the full amount was received. Every time I email Thuso for an update he responds very quickly. Thuso has now indicated that the full excess has been recovered and arranged for the balance to be paid to me. Thuso has been absolutely excellent in his service to me and you should be very proud of him.
105 replies
80 months ago
Disgraceful service from Dimitri and BEV at Amviral
Dimitri and Bev, the owners of Amviral, DO NOT KEEP THEIR PROMISES. My vehicle was damaged by another vehicle at the Grayston Shopping Centre ("GSC"). The security personnel at GSC said that they will have video footage of the incident and, since Amviral, is the service provider they would contact Dimitri to come and download the footage. The GSC contacted Dimitri several times yet he never bothered to respond. I eventually spoke to Bev twice and twice she promised to call me back and twice she has not. Dimitri and BEV are an absolute disgrace.
0 replies
90 months ago
Excellent service from Miway and Bradley
This morning my car would not start. I phoned Myway and requested assistance. Miway arranged for a support vehicle to be sent out to get the car jump started. I was kept informed of progress via sms from Miway. The contractor arrived quickly and was able to jump start my car. I have since taken the car to the dealership for it to see what the problem is. Bradley from Miway phoned me a short while ago to find out if I had been attended to and whether I had been given a lift to work. Well done, once again, to Miway and Bradley for the excellent service.
105 replies
90 months ago
Excellent service again from Miway and Mandisa Xulu
Once again excellent service from Miway. I crashed my car into my garage and the car could not be driven. Although it took sometime for the Miway appointed tow truck to arrive, it did eventually and my car was towed to the authorised panelbeaters. I had a query re my excess and, whilst the Miway call centre agent was not very helpful, I finally spoke to Mandisa Xulu. I explained my situation to her and asked that Miway assist me. Mandisa was very nice and promised to both support and discuss the matter with management and phone me back. She phoned me back as promised with positive news. My car has now been repaired. Thank you Mandisa and Miway for your excellent service.
105 replies
99 months ago
Positive response
In response to my earlier review, I was contacted by Stuart Taylor to discuss how he could resolve the situation. He offered, at no charge whatsoever, to come out and install the new light fitting. Although I felt very unhappy with my previous interactions with Taylor Electrical, I do appreciate Stuart taking the time to contact me and I have taken him up on his offer. Rather than simply ignoring my review, Stuart chose to react positively and put the customer first.
0 replies
99 months ago
DISHONEST
Taylor Electrical is dishonest. I was charged for a replacement transformer, multiple neutral bars and a lamp holder. None of these parts were replaced as I watched the work being done. As regards the lamp holder, all they did was un***** the cover and take out the bulb. I bought a new bulb and *****ed the cover back in place myself. Taylor Electrical also charges multiple times for labour i.e. they charge a "fault finding fee", then to replace an item they again charge "fault finding". On a final note, VAT is also being levied. A check of the VAT number on the tax invoice using the SARS website reveals no records relating to the VAT number i.e. it would appear that Taylor Electrical is not VAT registered and, hence, charging VAT is a criminal offence. I spoke to the owner and told him all of the above. I told him that I will not pay for the parts that were not replaced. In the end I only paid the call out fee and fault finding fee in full and final settlement. I will never use Taylor electrical again.
0 replies
118 months ago
Excellent service ...... again
<p>I received my annual premium rerate notification from Miway the other day and was not happy with the result. <br />I spoke to Thapelo Masinga who reviewed the matter and offered a solution that, once again, demonstrates just how much Miway REALLY does value its clients. Well done. </p>
53 replies
122 months ago
Atrocious service from Vodacom Employee Advantage
My employer has recently become part of the Vodacom Employer Advantage scheme. This scheme offers the employees of companies who have entered into this scheme preferential Vodacom l deals. <br> <br> I was advised by a number of Vodacom Employee Advantage scheme consultants that if I found a better offer elsewhere I should send proof to Vodacom Employee Advantage and they would try to match it. I found a significantly better deal at Telkom Mobile and sent proof to Vodacom Employee Advantage. I received an auto reply email stating that I would receive feedback. I never did.<br> <br> Eventually I followed up telephonically and was promised feedback again which never happened. After a couple more days I telephonically contacted them and was offered a package around R 150 pm more expensive than the one from Telkom Mobile (although it included additional minutes and data).<br> <br> I escalated the matter to a supervisor who promised to investigate. She sent me an email a day later indicating that she had not yet received feedback. It is now a weak later and I have sent 2 emails to the supervisor with no response.<br> <br> Vodacom Employee Advantage is useless - what a waste of time. <br>
75 replies
122 months ago
Excellent service
I notified Miway about a minor vehicle accident my wife had. I was advised that if I lodged the claim via the app I would get R 1 000 taken off my excess. I lodged the claim accordingly, however I discovered that the R 1 000 was not deducted as I apparently did not attach all the required photos of the vehicle. I raised this issue with Miway as I was of the view that the app did not specifically state which photos to attach. Neo Kgano took charge of my issue and kept in contact with me daily until such time as resolution was achieved with the R 1 000 being deducted. Neo was always friendly and efficient. Well done to Miway and Neo on your excellent customer service.
75 replies
127 months ago
Reward
After referring a new customer to Miway and expecting the applicable reward I was dismayed to find out that the reward is only paid out if the new customer took the policy out on-line. <br> <br> I discussed this issue with Thapelo Masinga who was both understanding and efficient. He offered an alternative reward which was fair. He indicated that he needed to get authorisation and would phone me back shortly. He phoned back as promised advising that the alternative reward was approved.<br> <br> Thank you Thapelo and Miway for your excellent customer service.<br> <br> Anthony Solomon<br> <br> <br>
75 replies
Review Distribution
5 Star
6 (60%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
2 (20%)