Horrific customer service from Travis

The most horrific manager called Travis. I ordered early in the morning on whatsapp for delivery today to be delivered before 12. I explained why and gave enough time for delivery. Im 10 minutes away from them. They didnt deliver. I had to call and find out what happened. They gave me some story about the driver saying we were closed but we were not. Then said driver will be contacted. Nothing. I closed office and had to call them myself. Travis screamed and shouted at me as if he w as doing me a favour. I was paying delivery fees.then continued shouting me. Then cut my call. I waited for his delivery guy. Nothing. Tried calling him n no answer. Finally 45 minutes later i received my order and still had something missing. Then i called now to speak to another manager and travis from the back is still going on saying sending an email complaint wont make a difference. I am shocked beyond words. Never dealt with a person like him before in my life.