1 reviews | Active since Member
BAD BAD BAD VERY BAD. DO NOT BUY A TCL TV. Problem no 1. - 16 November 2025
So far had an insident that a bug crawled in between the screens layers and TCL customer support said they cannot assist. My question is how do they seal the screen to prevent bugs and dust going in between the layers. During November 2025 I noticed a bug on the tv. When I want to remove the bug I noticed that the bug is actually inside the screen. I informed Game and they notified TCL. Unfortunately TCL did not assist, and they said it is not part of the warrantee/guarantee. According to a representative from Game a technician was suppose to come out and investigate.
Problem no 2.
On 1 January 2026 I noticed at the bottom of the screen dark spots. I went to Game today 2 January 2026 to report the problem. The Manager said he will inform TCL.
I had to replaced another TV. Due to TCL not willing to assist I had bought another Google TV.
Are TCL playing the waiting game by NOT responding to force the guarantee/warranty to expire?
THIS TV NEED TO BE REPLACED.
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