Faultu tv

I bought a TCL 65 inch at Ballito junction on 19 October 2025 the tv switches off while watching it from 21 March 2026 I contacted the store the following day incredible connection where I bought it they promised to contact TCL and get back to me on monday of which they never did until I contacted them spoke to the store manager gave her all the details gave them 2 days contacted them again to ask when the technician will be coming she said she doesnt have the date now all Km asking who has the answers as to this tv is go na be fixed my no is 0735190729 Thokozani Mavundla