TCL - Complaint Regarding Faulty TCL Television Purchased from Game (websupport@game.co.za)

Complaint Regarding Faulty TCL Television Purchased from Game Store

I am writing to lodge a complaint regarding a TCL television I purchased in January 2026 from Game store at Wesgate Mall. Unfortunately, the device has developed a fault that makes it unusable, and I am extremely disappointed with the product’s performance as first time when i reported the matter it was a small crack which only affected the bottom and the left side of the screen and i was told it was my fault and I accepted that as the whole TV was not affected and I could see 99% of the screen ,however currently the TV is no longer showing any images .I reported the issue a week ago and provided all the required documents however I have now received a call that they will not be attending to my problem. Please assist as I have taken the TV by credit and paying almost R700 a month for a faulty TV.

Purchase Details:

•Items: TV

•Model Number: 75P8K

•Serial Number: GLJ252580E - 000396

•Proof of Purchase: attached

•Date of Purchase: 05/01/2026

•Home address: 1437 Gum Place Street Extension 4 Fleurhof

•Store: Game Westgate

•Fault Description: Tv Display is dark blue , not showing images anymore.

Reference: ZA022520260005-01