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Complaint Regarding Faulty TCL Television Purchased from Game Store
I am writing to lodge a complaint regarding a TCL television I purchased in January 2026 from Game store at Wesgate Mall. Unfortunately, the device has developed a fault that makes it unusable, and I am extremely disappointed with the product’s performance as first time when i reported the matter it was a small crack which only affected the bottom and the left side of the screen and i was told it was my fault and I accepted that as the whole TV was not affected and I could see 99% of the screen ,however currently the TV is no longer showing any images .I reported the issue a week ago and provided all the required documents however I have now received a call that they will not be attending to my problem. Please assist as I have taken the TV by credit and paying almost R700 a month for a faulty TV.
Purchase Details:
•Items: TV
•Model Number: 75P8K
•Serial Number: GLJ252580E - 000396
•Proof of Purchase: attached
•Date of Purchase: 05/01/2026
•Home address: 1437 Gum Place Street Extension 4 Fleurhof
•Store: Game Westgate
•Fault Description: Tv Display is dark blue , not showing images anymore.
Reference: ZA022520260005-01
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