TCL Shocking After-Sales Service & Poor Product Quality – Not Recommended

I regret purchasing a TCL television due to the extremely poor after-sales service and unresolved product issues.

TV has had serious screen resolution and performance problems. However, the most frustrating part has been trying to get this resolved. After logging a service request, I experienced long delays with little to no communication. When a technician was finally assigned, they were unable to properly diagnose or fix the issue and conducted themselves in an unprofessional manner, including making inappropriate remarks.

Attempts to escalate the matter have gone nowhere—no accountability, no urgency, and no clear resolution process. It feels like once the product is sold, customer support becomes non-existent.

Key Issues:

Poor screen quality and performance Delayed responses and lack of communication *********** and unprofessional technician No proper escalation or resolution process

This has been an incredibly frustrating experience. Based on this, I would strongly caution others before purchasing a TCL product. After-sales service is just as important as the product itself—and in this case, it has been completely unacceptable.

PLEASE PURCHASE A KNOWN BRAND LIKE SAMSUNG AND HI-SENSE JUST AS AN EXAMPLE AND STAY AWAY FROM TCL AT ALL COSTS. DON'T BE FOOLED LIKE ME IN THE IMMATERIAL R1K SAVINGS.