Most unprofessional company I have ever had to deal with

I am extremely upset and dissatisfied with TE Print Services based in Old Strandfontein Rd, Ottery, Cape Town. I have ordered personalized gifts and the end-result of the products were extremely upsetting and unprofessional. The company weren’t very responsive when I complained about their service until I left a review on Google and their Facebook page. I was immediately contacted and threatened with their lawyers. The situation was not handled in any professional way and the owner of the company blamed me for placing the order on such a short notice. The company also didn’t take responsibility for their lack of service. I paid a very huge amount of money for this. I was so ashamed of the products that I didn't even give the gift over to the person that it was meant for. So, in the end I ended up with a package worth R600 and no gift. I wouldn’t recommend this company to anyone as I see now that there has been multiple other cases and complaints, similar to mine. This company shouldn’t even be open for business as they aren’t willing to refund or fix their mistakes. I have contacted the owner multiple times and she refused to help me. As a business, it is not the client’s responsibility to reach out to you and to try and get some sort of solution. This is heartbreaking, as it feels like they are just out to make money out of people and they are truly so unprofessional and rude!