GV
Geraldine V
Active since May 2018
14
Reviews
0
Industries
Reviews
14 reviews4 months ago
If I could rate a 0 star, I would have...
If I could rate a 0 star, I would have. I am extremely disappointed with the service I’ve received since I have signed up with this company. I have been trying to update my banking details for weeks on my online portal and was told by a consultant on WhatsApp that the changes were done and that my account is fully paid and up to date. However, when I log into my portal it still reflects the incorrect bank details and nothing has been updated. Communication is honestly shocking. I wait hours or even DAYS for responses on WhatsApp and there is no direct contact number. The one's I have found online goes to voicemail. I have left multiple messages asking for someone to call me, yet the only call I received are quick to tell me that I have an outstanding balance, which is completely confusing based on the information I was given earlier and no feedback or support on updating my details and information. I am more than willing to pay any outstanding amount if that is the case, but the agent who contacted me promised to send banking details and I have still not received anything to date. This is unacceptable and extremely frustrating. How is a customer supposed to resolve anything when there is no support, no direct line, no communication or delayed communication and responses and no follow-through? I will never make use of Mobicred ever again!!
159 replies
7 months ago
Extremely Poor Customer Service
I have consistently experienced extremely poor service with Telkom. Every time I have an enquiry or issue, I am forced to put my work aside and spend hours on hold. Calls are either transferred repeatedly between consultants or cut off entirely, requiring me to start the process over multiple times. I requested to move my debit order from my personal account to my business account, as I use my phone for business purposes. I was informed that the only way to change my details or obtain a settlement quotation was to physically visit a Telkom branch. No assistance could be provided via phone or email, which is highly inconvenient and unacceptable in this day and age. I also requested a final settlement quotation multiple times in order to pay my device account in full. I was only ever provided with estimates, and different agents gave conflicting information, some stating the settlement letter would take up to 48 hours to reflect in my inbox, others insisting I must attend a branch in person. For other matters such as requesting invoices for tax purposes, I was forced to call two to three times just to obtain all the documentation I needed. Even after cancelling my contract, I was advised that Telkom could deduct the full settlement amount from my account without providing me with the actual figure in writing. This is unprofessional, unacceptable, and raises serious concerns under consumer protection standards. After years as a Telkom customer, I am extremely disappointed with the service and accountability provided. I have therefore decided to move all my lines, contracts, and devices to Vodacom.
0 replies
10 months ago
Engagement Ring & Box
A huge thank you to Diamond Corporation for my beautifully unique, custom-designed engagement ring! I’m absolutely in love with it – the engraving inside makes it even more special. I’ve always told my boyfriend (now fiancé!) how much I adore your designs, and you truly brought my dream ring to life. Also, an extra big thank you for going out of your way to send me a second ring box after mine was damaged during our move – your care and customer service mean so much. The quality is outstanding, and without a doubt, we’ll be ordering both our wedding rings from you very soon!
0 replies
23 months ago
High Electricity Charges in Greenbay Estate
As a resident, these issues are becoming increasingly problematic and are causing significant frustration within our Estate. The electricity rates we are being charged are alarmingly high. Compared to prepaid meters, we find ourselves having to budget considerably more each month just to cover our electricity expenses. This disparity is difficult to manage and places an unnecessary financial burden on many residents. The administration fees imposed are exceedingly high. We have also encountered persistent issues with your mobile application. The app frequently malfunctions, making it difficult to track usage, make payments, and access other necessary services. This inconsistency adds to the inconvenience and frustration we already face with the high costs. Not recommended at all. -Resident of Balwin Properties - Greenbay Estate
53 replies
24 months ago
Disappointing Experience at Busamed Hospital
My recent visits to Busamed Hospital in Paardevlei, Somerset West, were deeply disappointing. During my last visit on May 5th, 2024, the nursing staff were rude and accusatory upon my arrival, despite my critical condition. This lack of professionalism persisted as I overheard disrespectful remarks from both nurses and doctors in the emergency room. The lack of communication regarding test results only added to my frustration. Sadly, this isn't the first time I've encountered such issues at Busamed Hospital. A previous visit for an ankle injury left me similarly dissatisfied. Throughout both experiences, they made unwarranted comments about my situation, assumed facts, and falsely accused my friends. Busamed Hospital falls short of its stated values of accountability, friendliness, basic respect, integrity, and quality care. I urge management to address these issues promptly to ensure future patients receive the care and respect they deserve.
0 replies
24 months ago
Disappointing Experience at Busamed Hospital Paardevlei
My recent visits to Busamed Hospital in Paardevlei, Somerset West, were deeply disappointing. During my last visit on May 5th, 2024, the nursing staff were rude and accusatory upon my arrival, despite my critical condition. This lack of professionalism persisted as I overheard disrespectful remarks from both nurses and doctors in the emergency room. The lack of communication regarding test results only added to my frustration. Sadly, this isn't the first time I've encountered such issues at Busamed Hospital. A previous visit for an ankle injury left me similarly dissatisfied. Busamed Hospital falls short of its stated values. I urge management to address these issues promptly to ensure future patients receive the care and respect they deserve.
0 replies
30 months ago
Extremely Disappointing Experience with WebAfrica's Billing and Customer Support
I am writing this review with great disappointment regarding my experience with WebAfrica's billing and customer support services. It is essential to note that when it comes to selling their services, WebAfrica excels, but the same cannot be said for their support and billing departments. This has been a frustrating and, frankly, infuriating experience, and I believe it's essential to share my ordeal to make others aware of the issues I encountered. My problems began when I tried to reach out to WebAfrica for assistance. Their advertised WhatsApp lines proved to be utterly non-functional, leaving me with no immediate means of getting in touch with their customer support. It took days, sometimes even longer, for someone to respond to my inquiries, even when the nature of my request was urgent. I repeatedly requested both accounts and support to call me back, but no one ever got back to me, leaving me feeling utterly abandoned as a customer. One of the most egregious issues I faced was the unexplained double or multiple monthly deductions from my account. When I inquired about these unauthorized charges, the representatives at WebAfrica could not provide any satisfactory explanation. It is outrageous to think that a company would deduct money from its customers' accounts without a clear, justifiable reason. To make matters worse, I received a shocking email stating that my account had been canceled, and I was required to return the router to avoid additional charges. I never requested or initiated any cancellation of my account, and WebAfrica could not produce any proof to substantiate this claim. The lack of communication and evidence in such a significant matter is unacceptable. Additionally, I requested account statements to obtain a history of all the deductions made from my account, which any reasonable customer should have access to. However, WebAfrica failed to provide me with this basic information, despite their claims of recording calls for quality assurance. It is perplexing that they could not refer back to these recordings for my benefit. In my attempts to resolve these issues, I repeatedly asked for the contact information of head office personnel. However, WebAfrica consistently refused to provide any contact details or email addresses, making it nearly impossible to escalate my concerns to higher authorities within the company. My experience reached its zenith of frustration when I discovered an unauthorized charge of R1000 labeled as a cancellation fee. The irony is that I never canceled my account, and WebAfrica's indifference to this issue is disheartening. It appears that they are unwilling to investigate or rectify this error. I am extremely dissatisfied with the level of service I have received from WebAfrica. I have had no choice but to discontinue my business relationship with them and will never consider using their services again. I wholeheartedly discourage anyone from choosing WebAfrica for their internet and telecommunications needs. I hope that this review reaches the CEO of WebAfrica and serves as a wake-up call for the company to address the recurring issues that numerous customers, including myself, have faced. The experiences I've described are indicative of a systemic problem within the company that needs to be urgently addressed. Customers should not have to endure such frustration, confusion, and financial loss due to a service provider's incompetence and lack of accountability.
0 replies
34 months ago
Disheartened Client: A Tale of Disappointment at Studio Me Beauty Salon
Studio Me Beauty Salon Somerset West, Cape Town Dear Sir/Madam, I hope this letter finds you well. I am writing to express my deep disappointment and sadness regarding my recent experience at Studio Me Beauty Salon. As a loyal client who has supported this small business since 2022, I never expected to encounter such an unpleasant and unsatisfactory service during my last appointment. Regrettably, my nails were hurriedly attended to, leaving me feeling extremely dissatisfied. In an attempt to rectify the situation, I returned to Studio Me and kindly requested that the mistakes be fixed. However, to my dismay, the technician hastily filed down my nails without addressing the underlying issues. It appeared that she was preoccupied with attending to another client and I, too, had pressing commitments. Despite my persistence, she brushed off my concerns and claimed she was too busy to assist me further. Shortly thereafter, I received a last-minute notification to come in and have the mistakes corrected. Sadly, due to the inadequate notice provided, I was unable to attend the rescheduled appointment. To exacerbate matters, I recently received a WhatsApp message from Marisa, the salon owner, stating that she had cancelled my upcoming appointment. Moreover, it came to my attention that I had become the topic of discussion among her clients, which I find deeply unprofessional and disheartening. It seems that her lack of professionalism and disregard for customer satisfaction during my previous appointment may have been influenced by this unprofessional behavior. When I sought a refund for the amount, I had already paid 13 days prior to the cancellation, for a service that was not delivered to me yet. Marisa offered me a voucher instead, citing her current financial difficulties as the reason for being unable to refund me in any other manner. Although she claims that this policy is part of her business practice, I was initially promised a full refund and was even asked to provide my banking details. Despite repeatedly requesting her policy or any visible information for her clients, she has consistently refused to provide me with any documentation. Consequently, I declined the voucher as I have no desire to engage in any further business with her. Regrettably, I have yet to receive any refund. On a more personal note, I am still young and finding my way in life. Last year, I tragically lost my mother to cancer, and my current job represents my sole source of income. The sponsorship of my nails by my aunt was intended as a belated birthday gift, and it pains me to see such a generous gesture go to waste. In today's challenging economic climate, where inflation rates in South Africa are soaring, we all struggle to make ends meet. All I wanted was for Marisa to honour her promise and refund the amount, so that I could treat myself and have something tangible to show for it. It deeply saddens me to witness how business owners can become so vindictive, prioritizing their own satisfaction over the well-being of their customers. I have reason to believe that her business is not properly registered and that she may not be adhering to all the necessary business regulations. I cannot express enough my profound disappointment and sadness regarding my experience at Studio Me Beauty Salon. I can no longer, in good conscience, recommend this establishment to anyone seeking quality service and professionalism. Yours sincerely, Geraldine Vickers
0 replies
44 months ago
Fast response, and t...
Fast response, and the sales consultant was so patient and friendly.
134 replies
51 months ago
Most unprofessional company I have ever had to deal with
I am extremely upset and dissatisfied with TE Print Services based in Old Strandfontein Rd, Ottery, Cape Town. I have ordered personalized gifts and the end-result of the products were extremely upsetting and unprofessional. The company weren’t very responsive when I complained about their service until I left a review on Google and their Facebook page. I was immediately contacted and threatened with their lawyers. The situation was not handled in any professional way and the owner of the company blamed me for placing the order on such a short notice. The company also didn’t take responsibility for their lack of service. I paid a very huge amount of money for this. I was so ashamed of the products that I didn't even give the gift over to the person that it was meant for. So, in the end I ended up with a package worth R600 and no gift. I wouldn’t recommend this company to anyone as I see now that there has been multiple other cases and complaints, similar to mine. This company shouldn’t even be open for business as they aren’t willing to refund or fix their mistakes. I have contacted the owner multiple times and she refused to help me. As a business, it is not the client’s responsibility to reach out to you and to try and get some sort of solution. This is heartbreaking, as it feels like they are just out to make money out of people and they are truly so unprofessional and rude!
0 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (85.71428571428571%)