Poor service

I’m complaining regarding a claim that was made in July at Teba Bank Phuthaditjhaba Client name: Charles Mopeli ID 5705315655083, I went to the branch they have telling me the same story that they have sent an email to head Office and No one has responded. I decided to send an email also to their head office regarding the claim. No one has gotten back to me with the progress of the claim. I’m really disappointed by the appalling service we are receiving from Teba and Anglo Shares.