Good business gone bad. Common issue with bad connection

Been a client of Tech5 for roughly 2.5 years. They claim to be the best priced ISP available, I am currently paying R860 pm for an average of 30mb down and 15mb up. This is due to a faulty Router I have been reporting since October 2025, it is now Dec 2025.

I have provided, Ping tests, Signal strength tests, I have accommodated changing router settings inc changing PPPo3 to Dynamic, increasing the Htz settings, etc. They refuse to acknowledge what I am saying regarding the router being defective. The speed tests are conducted within 2 meters of the router, their solution is I must buy an extender. To extend what??? The bs subpar speeds I am getting??

Their staff do not seem to understand the technicality of the products they provide. Their simplest answer is that the client must sort it out. I have been waiting for a call from the Supervisors (one named Udane) since October.

They also are unable to get a line released if you are moving into a new property that previously had a wifi connection in, meaning you will be stuck without internet until you take it upon yourself to speak to Vumatel or whoever and get the line released. Ie they wont lift a damn finger. Why I have stayed with them this long? Rather the devil you know than the devil you dont.

Oh and the ONT they originally installed? Fell off the wall cause they use Pritt level super glue instead of the rated anchoring *****s. Nice. What a bunch of .......................