Disappointed Customer

Very disappointed. I chose to contact this company to assist with a monitor repair based on the reviews I've read on them. I was quite excited believing that they will be able to help. After receiving no feedback on email for half a day, I tried contacting them on WhatsApp. It took 20 minutes to receive a response with which I can live with, but the manner in which my query was answered was not very professional. No greeting, no acknowledgement of my request just simply "Sorry we can't fix it" (and no punctuation either). I can understand if they can't help, just disappointment that this was the result after all the 5 start ratings. (Clearly they only posted the best on their website...)