AS
Annelize S
Active since Mar 2019
5
Reviews
0
Industries
Reviews
5 reviews29 months ago
MrP *****? - More like MrP is a *****!
I don't understand the need for the increased security when purchasing with your MrP account card. I would have appreciated it if it meant that my information will be kept safe, but alas, somebody in a complete different province than myself managed to make not one, but two purchases on my account without having to show my ID! So I report it. My credit is stopped immediately and I get a very heartfelt email from the ***** department telling me they understand how traumatic the experience is. Little did I know they meant the experience they were going to put me through. 30 - 60 days to address it and get it sorted is what I was promised. Well, I'm beyond 60 days in and with 12 emails being completely ignored with no response I'm at a lost to what the next step will be. To top it all off, my account is now being flagged as in arrears, I'm being harassed with calls and extremely rude messages demanding payment, but why must I pay for somebody else's shopping? To top it all off, it is incurring interest which adds up to the monthly payment and now my benefits have been suspended on my account as well! Last month when I was speaking to one of the not so friendly staff demanding payment, I was almost cut off before I could ask MY questions. When enquiring about the progress on my case (because it is IMPOSSIBLE to get hold of the ***** department), I was told that they will get back to me as they are VERY busy. Alarm bells went off, if they are so VERY busy, what are they busy with? If it is anything remotely similar to what happened to me, then there is a serious security breach within Mr Price and concerns for my personal information is high. Tell me Mr Price, do you know the meaning of POPIA and what are you doing to protect my information????
146 replies
57 months ago
NEVER EVER USE DSV
What pathetic service! It's been a week, ANY other courier company out there is 100% more competent to deliver parcels than this bunch. Not my first disappointing experience. The tracking website is so useless they can just as well not have it. The staff in the Locker Division all gives you the same sad excuse which boils down to they don't have a clue what is happening. Here's a tip for improvement DSV: Close your doors and let the professionals run the industry!
53 replies
64 months ago
Speedy Delivery
WOW!!! Was pleasantly surprised. I ordered some products from the Afrikaans shop (https://winkel.weg.co.za/) and a week later it was delivered! The only two points I can suggest improvements on is to have an option to do fastpay on the website and to communicate more regularly. Apart from one email received to request my proof of payment, there was no other communication. But I love the speed! I've ordered from another online shop on the same day and I'm still awaiting my order, last updated to be received only next week Monday.
0 replies
64 months ago
Disappointed Customer
Very disappointed. I chose to contact this company to assist with a monitor repair based on the reviews I've read on them. I was quite excited believing that they will be able to help. After receiving no feedback on email for half a day, I tried contacting them on WhatsApp. It took 20 minutes to receive a response with which I can live with, but the manner in which my query was answered was not very professional. No greeting, no acknowledgement of my request just simply "Sorry we can't fix it" (and no punctuation either). I can understand if they can't help, just disappointment that this was the result after all the 5 start ratings. (Clearly they only posted the best on their website...)
0 replies
86 months ago
Super Great Customer Service!!!
Yesterday I found myself in a bit of a predicament with a car which refused to start. Ernest came to me to assit. Eventually we managed to get the car to the workshop and they replaced my battery. Thank you very much to Marius, Ernest, the other young gentleman who's name I didn't get and the rest of the team for going the extra mile and helping a customer in need. Keep up the good work!
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)