Bad customer service

I purchased a Samsung Ultra Watch from Technomobi, which malfunctioned while still under warranty. The watch was replaced with a new unit. However, the replacement watch ALSO malfunctioned. I returned this second watch to Technomobi, expecting it to be repaired or replaced under the same warranty.

Technomobi is now refusing to fix or replace the watch, claiming that the warranty only app**** to the original device and not the replacement. This makes absolutely no sense, as the replacement was provided due to a warranty claim in the first place.

To make matters worse, Technomobi still has possession of the watch, and a staff member named Donald has completely stopped responding to our emails. The lack of communication and accountability is extremely unprofessional.

I feel dismissed as a customer and unfairly treated. I am simply asking for Technomobi to honour the warranty and either repair or replace the faulty watch, or provide a reasonable resolution. At this point, the experience has been incredibly disappointing