C
Charles
Active since Jan 2021
7
Reviews
0
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Reviews
7 reviews2 months ago
Bad customer service
I purchased a Samsung Ultra Watch from Technomobi, which malfunctioned while still under warranty. The watch was replaced with a new unit. However, the replacement watch ALSO malfunctioned. I returned this second watch to Technomobi, expecting it to be repaired or replaced under the same warranty. Technomobi is now refusing to fix or replace the watch, claiming that the warranty only app**** to the original device and not the replacement. This makes absolutely no sense, as the replacement was provided due to a warranty claim in the first place. To make matters worse, Technomobi still has possession of the watch, and a staff member named Donald has completely stopped responding to our emails. The lack of communication and accountability is extremely unprofessional. I feel dismissed as a customer and unfairly treated. I am simply asking for Technomobi to honour the warranty and either repair or replace the faulty watch, or provide a reasonable resolution. At this point, the experience has been incredibly disappointing
0 replies
11 months ago
Horrible Customer service from Sleepmaster
I bought a Sealy Bed from Sleepmaster in Ferndale on Republic. 3 months using the bed , it started to cave in . I launched a complaint with the store which I understand they launched a complaint with the supplier . The supplier gave credit so that I can replace the bed , the store said I should replace it with the same brand , which I refused .They also gave an impression that the store cannot make that call but Sealy. Sealy is saying it is Sleepmaster that needs to make that call . I find this lack competence and better customer care from Sleepmaster. I did not buy the bed from Sealy , I bought a bed from them .6 months later , nothing moved . If I don't follow up they do not bother .
0 replies
12 months ago
Sealy is a silly brand
I bought a Sealy bed from Sleep masters , 2 months the bed started sagging and caving in . Launched a complaint with Sleepmaster and they logged a complaint for me with Sealy through Bravo brands . My complaint took over a month for someone to come back to me . Even when they did it was the poorest customer service I've ever recieved . Close to 2 months they still haven't solved for it , they are suggesting to give me the same bed , the very same bed that proves to be poor quality and they want to force me to take that .the lady from Bravo initially called me and said I can go to Sleepmaster and get a new bed , when I got to the store I realised this was not communicated with the store .I find this very dishonest. Why would I want a bed that doesn't last for 2 months ?. I am extremely disappointed with Sealy ,
58 replies
12 months ago
Fairly easy , they w...
Fairly easy , they were on pulse chasing me instead of me chasing after them
58 replies
15 months ago
Horrible service from Affinity
I do not know what else to do for Affinity health to pay for my claims . I had an accident which let me to ER , I have claimed for few of the producers but for some reason they are not paying or responding. Everytime I call an agent promise to come back to me and they never do .My claim was done in September, we are in Jan and no luck
109 replies
63 months ago
****py Samsung service
I bought a note 20 5g in September , part of the deal was that Samsung would give me TV and UV sterilizer. I've logged a call to access this and close to 6 months the TV and UV sterilizer has not been deliverd . I've been checking with them weekly but their response is that they don't have the copy of my ID .which I have sent . Not once , not twice but countless time .it is rinse and repeat, we don't have the copy of ID and then I send it , next week same story. I've never recieved a ****py service and a shoddy service like this . It is like they don't know what they do . I'm tired of following up with them and surely this will be my last Samsung
109 replies
64 months ago
Slow service
I wanted amendments on my policy because my bank needed it . I had to wait for over 2 hours to get a consultant. The frustration was not with the consultant but with waiting while I have urgent query. I thought the chat mechanism was inifficient
61 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)