Disappointed

I placed an order for solar panels. Paid R18 200.00. This company then came through and installed the panels. 10 days later, I contacted them to inform them that the water was still not warm. The salesman then went through a few things with me and so I followed his instructions and gave it a few more days. Since we had some cloudy days, I thought that I would wait for hot days and then access the situation. We then had a full week of sunshine. To my disappointment, the water still did not heat up. My pool is used as a swim school. I was now losing business. I contacted the salesman once again on the 2nd October, to inform him about the situation. He said to me that from his experience, 8 solar panels should be sufficient to heat my pool water. I personally feel that maybe they were short 2 panels. My pool is 10m x 5m and depth varies from 70cm to about 1.2m to the deepest end. I then purchased an electric heater as I was losing business. I am so disappointed as I have a solar heating system which I do not use and this has set me back R18 000

The company did not bother coming through to check or rectify the problem. I do not recommend this company at all.