Renew-It Durban
4.7|2,468 reviews
Responds in 37 hours 42 min
DR
Denise R
1 reviews | Active since Member
29 Apr 2026, 11:53
Bad Service
My car was in for repairs last month which was completed on the 9th April however I notice that the smash and grab was not done on the the window that was damaged.
I have been in contact with the service agent Tembakazi from the Durban branch however the agent makes empty promises that it will be done.ive sent numerous messages to the service agent but no response. Ive called into the offices and was promised that a manager will call me which was never done.
I am not happy with the service as I’m now waiting almost a month for the company to sort out my window.
Helpful (0)
Replies (6)0
Replies (6)Renew-It Durban's replyOfficial
29 Apr 2026, 14:24 Good day Denise
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I will be escalating this matter to the management of the branch .
We have escalated this to the management at Renew-It Durban and they will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I will be escalating this matter to the management of the branch .
We have escalated this to the management at Renew-It Durban and they will be in contact with you.
Renew-It Team, Always@yourservice
Best regards,
Renew-It Durban's reply29 Apr 2026, 14:24
Official
Good day Denise
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I will be escalating this matter to the management of the branch .
We have escalated this to the management at Renew-It Durban and they will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I will be escalating this matter to the management of the branch .
We have escalated this to the management at Renew-It Durban and they will be in contact with you.
Renew-It Team, Always@yourservice
Best regards,
DR
Denise R's updateReviewer Update
30 Apr 2026, 11:55I am still waiting for somebody to contact me.
DR
Denise R's update30 Apr 2026, 11:55
Reviewer Update
I am still waiting for somebody to contact me.
Renew-It Durban's replyOfficial
04 May 2026, 08:43Good day
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I will be escalating this matter to the management of the branch .
We have escalated this to the management at Technostar Autobody and they will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I will be escalating this matter to the management of the branch .
We have escalated this to the management at Technostar Autobody and they will be in contact with you.
Renew-It Team, Always@yourservice
Best regards,
Renew-It Durban's reply04 May 2026, 08:43
Official
Good day
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I will be escalating this matter to the management of the branch .
We have escalated this to the management at Technostar Autobody and they will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I will be escalating this matter to the management of the branch .
We have escalated this to the management at Technostar Autobody and they will be in contact with you.
Renew-It Team, Always@yourservice
Best regards,
DR
Denise R's updateReviewer Update
06 May 2026, 08:53i am still waiting for somebody to contact me
DR
Denise R's update06 May 2026, 08:53
Reviewer Update
i am still waiting for somebody to contact me
DR
Denise R's updateReviewer Update
06 May 2026, 08:57i will be contacting the National Consumer Proection
DR
Denise R's update06 May 2026, 08:57
Reviewer Update
i will be contacting the National Consumer Proection
Renew-It Durban's replyOfficial
06 May 2026, 10:01Good day
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I will be escalating this matter to the management of the branch .
We have escalated this to the management at Renew-It Durban and they will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I will be escalating this matter to the management of the branch .
We have escalated this to the management at Renew-It Durban and they will be in contact with you.
Renew-It Team, Always@yourservice
Best regards,
Renew-It Durban's reply06 May 2026, 10:01
Official
Good day
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I will be escalating this matter to the management of the branch .
We have escalated this to the management at Renew-It Durban and they will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I will be escalating this matter to the management of the branch .
We have escalated this to the management at Renew-It Durban and they will be in contact with you.
Renew-It Team, Always@yourservice
Best regards,