Lack of professionalism and service

I am extremely dissatisfied with the shocking lack of professionalism and service I have received from Techsured / Viva Group. This has been, without question, the worst customer service experience I have ever encountered. I submitted all my claim documents on 28.04.2026, yet to date I have not even received the courtesy of an acknowledgement confirming receipt. After being completely ignored, I escalated the matter to the complaints department only to experience the exact same level of incompetence and disregard. A day later, my complaint was simply closed with the generic response that “an agent will contact you.” To this day, no one has contacted me.

I then called again today, hoping to finally get assistance, but was met by a completely clueless consultant who informed me that her supervisor, Bandile Mabuza, was “not available.” I was further advised that my email had been assigned to Given Sebesho, who has apparently failed to perform the most basic function of acknowledging a customer’s email or providing any form of update.

The complete lack of accountability, communication, urgency, and professionalism from this organisation is unacceptable. It is clear that management has no control over its staff, and the level of service being provided reflects a deeply dysfunctional operation. Jivashan Pather, as the so-called “Key Individual,” should be embarrassed by the conduct and incompetence displayed by his team.

At this point, Techsured / Viva Group appears more interested in ignoring customers than actually assisting them. I strongly caution anyone considering taking cover with this company to think very carefully before doing so, because if this is how legitimate claims and complaints are handled, customers can expect frustration, delays, and complete disregard once they need assistance.