We strive to satisfy our clients

This is a reply to Esther Fouche Dear Esther Fouche

I am writing to address the concerns you've raised regarding the painting work done at your residence in Bonaero Park. We apologize for any inconvenience or dissatisfaction caused.

However, we would like to clarify a few points:

- Our team did not rush the job, and we followed standard procedures to ensure quality work. - We did inform you that the paint would take up to 4 hours to dry, and we advised you to wait until it dried before making any judgments. - Regarding the texture paint on the interior walls, we did explain that it would be challenging to achieve a completely smooth finish without additional work, such as skimming or applying Rhinolite. We offered to minimize the texture finish by using a 80-100 grit sandpaper and the finish on the walls was much better, i did suggest that the walls can be smoother if you agrees to do rhinolite or skim plaster but you declined to pay for the extra work, to be performed at a cost or to get it smoother,

Regarding the leaking carport, we apologize for any oversight. However, this has been resolved as soon as it was brought up to our attention and this we will would be happy to investigate and address the problem, if this problem still exists.

We value our clients and strive to deliver quality work. We would appreciate the opportunity to discuss these matters further and resolve any outstanding issues.

Also note that when we send the team and Forman to do repairs you requested/insisted that myself and Wikus should attend to the problem ourselves and not our workers but I told you was not possible at the time.

Please feel free to contact us to arrange a meeting or discussion.

Best regards

[Jean JC]