Tecnotrain service is the worst!

PLEASE DONT BUY FROM TECNOTRAIN! I bought a walking pad from Makro branded Tecnotrain TT4 in November, I used the product once a week for a month and then it started making a rattling noise. I oiled the band, loosened it, tightened it, open the front part then noticed the noise was coming from the motor! I logged a return query with Makro eventually 16 January, Makro promised to collect the product 20 January but never came. Everyday I had to call, use my airtime and find out what’s happening and everyday Makro blamed the courier company saying they still waiting on a waybill. Eventually after many calls and messages, the product was collected 4 February. Today, 12 February Makro wants to email me the report Tecnotrain sent them saying the product is not eligible for a return!!! Why are these people not wanting to give MY money back. Tecnotrain said in the report if I had troubleshooted the machine I would have never had to return it. Am I a technician?! Also why don’t I have freedom of choice of not wanting this product anymore because of never in my life wanting to deal with Makro or Tecnotrain ever again! They are the worst and want to ***** their customers !!!!!!! Tecnotrain writes in the report “product rejected as not eligible to resell in its current state”! What current state!! It’s basically new as I hardly used it! And why is it not good enough to resell in current state but good enough to give back to me in current state!!! Please refund my money !!!