SW
Stephanie W
Active since Jun 2020
6
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0
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Reviews
6 reviews14 months ago
Tecnotrain service is the worst!
PLEASE DONT BUY FROM TECNOTRAIN! I bought a walking pad from Makro branded Tecnotrain TT4 in November, I used the product once a week for a month and then it started making a rattling noise. I oiled the band, loosened it, tightened it, open the front part then noticed the noise was coming from the motor! I logged a return query with Makro eventually 16 January, Makro promised to collect the product 20 January but never came. Everyday I had to call, use my airtime and find out what’s happening and everyday Makro blamed the courier company saying they still waiting on a waybill. Eventually after many calls and messages, the product was collected 4 February. Today, 12 February Makro wants to email me the report Tecnotrain sent them saying the product is not eligible for a return!!! Why are these people not wanting to give MY money back. Tecnotrain said in the report if I had troubleshooted the machine I would have never had to return it. Am I a technician?! Also why don’t I have freedom of choice of not wanting this product anymore because of never in my life wanting to deal with Makro or Tecnotrain ever again! They are the worst and want to ***** their customers !!!!!!! Tecnotrain writes in the report “product rejected as not eligible to resell in its current state”! What current state!! It’s basically new as I hardly used it! And why is it not good enough to resell in current state but good enough to give back to me in current state!!! Please refund my money !!!
0 replies
14 months ago
Best Brunch Event in Cape Town
On Saturday I attended my 5th Breakers Brunch experience at Tobago’s Restaurant at the beautiful Radisson Collection Waterfront Hotel and I can truly say that this is the vibiest brunch experience ever! My friends and I thoroughly enjoyed it and want to give a huge shoutout to the staff, especially Luyanda that made it all possible. Not once did he grow impatient with me while constantly making a thousand changes to my booking but he also made sure the 3 people in our party get a nice birthday treat and came to greet us on the day of the event. Someone else I must mention, is our waitress Zaunte, she really looked after us and has such a bubbly aura around her! If you’re looking for a brunch to do with friends, family or even colleagues with an awesome vibe and the most beautiful view of the ocean book the Breakers Brunch at Radisson! You won’t regret it. Please check out the below tik tok video created: https://vm.tiktok.com/ZMksq4pTk/
0 replies
15 months ago
Makro’s service is HORRIBLE
I am seriously disappointed in Makro, one would think a business that’s been around for decades would treat their customers better, but no. I purchased a walking pad online and I logged a return on 15 January 2025 as the pad is making a funny sound coming from the motor. Makro approved the return and was going to collect 20 January 2025 I’ve spoken to numerous people on the phone and on their chat box as no one ever collected the walking pad or communicated regarding failure to collect. I advised each agent I would need to know when they collect so that I can arrange someone to be at home. Every time the blame gets shifted to Courier Guy and Makro takes NO OWNERSHIP. According to Makro staff they are still waiting on Courier Guy to create a waybill to collect the item. HOW DOES IT TAKE WEEKS TO CREATE A WAYBILL?!! I work with Courier Guy everyday in my job and not once did I experience this difficulty!!!!!!! All Makro has to do is come and collect the product, once they collect it I’m sure it’s going to take months again before I get my refund right ????!!!! How can you treat your customers this way ? I work hard for my money and I expect products to be in good condition when I purchase them but I also understand you cannot help for faulty products but I expect good service when requesting to return faulty products and CLEAR COMMUNICATION! Every day I have to hear how a waybill still needs to be created! And not once have Makro contacted me even though each agent says they escalate the issue and will be in touch, I HAVE TO BE THE ONE TO CALL BACK OR TO GO VIA THE CHATBOX OR EMAIL! I’m sick of this !!!!!!! I regret not buying the product from Takealot! I’ve returned products to them in the past and it was effortless! I will NEVER buy from Makro ever again and will stick to Takealot! This morning I chatted to another agent who still advised they are waiting on a waybill and he has escalated the matter. Same story, every, single , day! I have sent them another email right now with screenshots dated the different days I spoke to a customer care consultant. Let’s see when they respond, probably next year when they are still waiting on a waybill!! Makro your service is PATHETIC!!! 28/01/2025
742 replies
36 months ago
Another amazing holiday booked with Africa Stay
Yesterday I've gotten back from my Mauritius holiday which was organized through Dave from Africa Stay. This was second trip booked with Dave and Africa Stay and once again they've done a great job! I also work in the travel industry, so I understand clients are sometimes difficult and not easy to work with when planning their holidays but Dave has done a good job from the time of enquiry until the last final documents were sent. He answered all my questions efficiently and was always willing to go the extra mile when needed. Africa Stay organized our airport transfers via their partner company Klik Moris who has also done a great job. We've booked a few excursions via them which we enjoyed thoroughly as the service was great, the guides well knowledgeable and friendly. If ever you are in need of a well organized travel agency to book your holiday please contact Africa Stay as they won't disappoint! Thank you Dave and thank you Africa Stay! My next holiday awaits :)
58 replies
44 months ago
My Amazing Experience with Africa Stay
I have just gotten back from my amazing holiday in Zanzibar that was booked via Africa Stay. It was my first time using the travel company and definitely not the last! Super impressed with Dave from Africa Stay who handled our booking and always kept us in the loop of any changes, made sure we had relevant information and made sure everything ran smoothly - which it did. Africa Stay even had a representative at Johannesburg airport to make sure the check in ran smoothly as we had a chartered flight booked. The lodge Africa Stay recommended was perfect, on a great location and the staff so helpful and friendly, we had such a great stay. We've also booked a dolphin island excursion, a sunset cruise, a visit to Prison Island as well as a visit to The Rock with Africa Stay's sister partner; Dege Adventures in Zanzibar and they were great too! The guides were informative, friendly, always on time, very organized and so affordable. They have also done our airport transfers and made sure we knew the do's and don'ts of Zanzibar. For your trips around Africa or even other destinations in the world please give Africa Stay a shout! You won't regret it :)
133 replies
71 months ago
Telkom has the worst service ever - Just shut your doors completely
After taking forever to cancel my two year contract with them in March 2020 (I was told to give 30 day notice after the contract EXPIRED, then having to pay in full for the following month after it expires). In May I received an invoice saying my account will be debited with R896.41 which I was very confused about as I no longer had their services in place and my contract had been cancelled. I called and queried this to which I was informed that they owe me that money and will credit it to my account YET I NEED TO LOG A REFUND which will take 7 - 14 working days. I did this (on 14 May 2020) and on 2 June 2020 I called to query why the money has not been credited to me yet. Then I was told that I needed to send them a copy of my I.D which I was never told on 14 May when I originally logged the refund. I sent the I.D while on the phone with the consultant and she explained that she would escalate this to her manager and the manager will call me back shortly. After receiving no call / notification / nothing I called customer care once again on 8 June 2020 and was told that my refund was logged completely wrong with the wrong department hence the delay. The consultant explained that she needs to log the refund from scratch and it will take about up until max 7 days to be credited into my account. After 6 days on 15 June 2020 I called customer care ONCE AGAIN to query the delay and the consultant told me that the refund was still "open" on the system and after putting me on hold for several minutes to speak to her manager, she said this will be escalated as urgent and will be in my account within 48 hours as I've been waiting for over a month. This morning (18 June 2020) with still no money in my account or word from Telkom at all, I called customer care and queried this with a consultant named Sinazo who was very nonchalant, rude and showed no empathy regarding the situation at all. She informed me that I was now only on day 9 after the refund was logged correctly and will have to wait until day 14 before anything could be done, she also asked if a manager contacted me already and I explained that I am still waiting for a manager to contact me after being promised weeks ago. I asked her to put me through to a manager and then she explained that the manager will tell me the same thing about being only on day 9! After telling her again to put me through to the manager, I was told they're in a meeting but she will put me on hold. Its now been 20 minutes since I've been put on hold with no word from Sinazo. This service is beyond ridiculous and this is exactly why I don't regret ending my contract with Telkom. Why must I wait over a month for money that is due to me which they know they owe me??? If I was the one to owe them money my phone would have been flooded with all the calls already!!!!!!!!!! #TELKOMPAYBACKTHEMONEY!!!!
0 replies
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