TT
Tecno Train
Claimed Business
TT
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Mohammad K
1 reviews | Active since Jan 2020
4 Mar 2025, 07:03
The good guys in the industry - Tecno Train
Excellent after sales service. Thanks Ash for going the extra mile 2 years after purchase. Good guys in the industry. Will always support you.
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Mohammad K
1 reviews | Active since Jan 2020
4 Mar 2025, 07:03
The good guys in the industry - Tecno Train
Excellent after sales service. Thanks Ash for going the extra mile 2 years after purchase. Good guys in the industry. Will always support you.
0
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Stephanie W
1 reviews | Active since Jan 2020
12 Feb 2025, 07:29
Tecnotrain service is the worst!
PLEASE DONT BUY FROM TECNOTRAIN! I bought a walking pad from Makro branded Tecnotrain TT4 in November, I used the product once a week for a month and then it started making a rattling noise. I oiled the band, loosened it, tightened it, open the front part then noticed the noise was coming from the motor! I logged a return query with Makro eventually 16 January, Makro promised to collect the product 20 January but never came. Everyday I had to call, use my airtime and find out what’s happening and everyday Makro blamed the courier company saying they still waiting on a waybill. Eventually after many calls and messages, the product was collected 4 February. Today, 12 February Makro wants to email me the report Tecnotrain sent them saying the product is not eligible for a return!!! Why are these people not wanting to give MY money back. Tecnotrain said in the report if I had troubleshooted the machine I would have never had to return it. Am I a technician?! Also why don’t I have freedom of choice of not wanting this product anymore because of never in my life wanting to deal with Makro or Tecnotrain ever again! They are the worst and want to ***** their customers !!!!!!! Tecnotrain writes in the report “product rejected as not eligible to resell in its current state”! What current state!! It’s basically new as I hardly used it! And why is it not good enough to resell in current state but good enough to give back to me in current state!!! Please refund my money !!!
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Stephanie W
1 reviews | Active since Jan 2020
12 Feb 2025, 07:29
Tecnotrain service is the worst!
PLEASE DONT BUY FROM TECNOTRAIN! I bought a walking pad from Makro branded Tecnotrain TT4 in November, I used the product once a week for a month and then it started making a rattling noise. I oiled the band, loosened it, tightened it, open the front part then noticed the noise was coming from the motor! I logged a return query with Makro eventually 16 January, Makro promised to collect the product 20 January but never came. Everyday I had to call, use my airtime and find out what’s happening and everyday Makro blamed the courier company saying they still waiting on a waybill. Eventually after many calls and messages, the product was collected 4 February. Today, 12 February Makro wants to email me the report Tecnotrain sent them saying the product is not eligible for a return!!! Why are these people not wanting to give MY money back. Tecnotrain said in the report if I had troubleshooted the machine I would have never had to return it. Am I a technician?! Also why don’t I have freedom of choice of not wanting this product anymore because of never in my life wanting to deal with Makro or Tecnotrain ever again! They are the worst and want to ***** their customers !!!!!!! Tecnotrain writes in the report “product rejected as not eligible to resell in its current state”! What current state!! It’s basically new as I hardly used it! And why is it not good enough to resell in current state but good enough to give back to me in current state!!! Please refund my money !!!
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Preesan N
1 reviews | Active since Jan 2020
7 Jan 2025, 13:29
Worst service!!! Stay away!!!
Please avoid purchasing from this company! On the first day I received the machine, I encountered an issue with the belt, making it unusable. A technician came the next day and adjusted the belt. However, within three weeks, the motor failed. It was repaired, but a smaller motor was installed. The technician informed me that the motor was smaller and advised I shouldn't use it for more than 20 minutes at a time. When testing the machine, both the technician and I noticed that the belt now runs much slower, even at the same speed setting. As a result, the data displayed on the machine (such as speed, distance, and calories) is inaccurate. I was out of the country in December and unable to call them normally, so I’ve been communicating through WhatsApp. They only reply after about a week and don’t answer my calls. Here are some of the absurd responses I’ve received: - “The technician who visited you is new and doesn’t know the limitations. Ignore everything he told you.” - “We’ve been advised by our technician that you are exceeding the weight limit for the walkpad, so we cannot assist you further.” - “You would as you have breached the product limitations at 110kgs and we have helped you twice thus far. We will not issue you with a refund. Refunds are only issued within 7 days of purchase and goods to be returned in same original condition. In your case you are simply trying to get out of the machine more than what it offers per weight limitation which is clearly stipulated.” I checked the weight limit before purchasing this machine, and I am within the allowed range, I don’t know how the technician can verify this claim. I’ve also explained that the machine runs slower even when no one is using it. They just try to shift the blame, instead of actually getting the machine checked out. Now all my calls and messages are being ignored, please save yourself from the hassle and avoid this company.
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Preesan N
1 reviews | Active since Jan 2020
7 Jan 2025, 13:29
Worst service!!! Stay away!!!
Please avoid purchasing from this company! On the first day I received the machine, I encountered an issue with the belt, making it unusable. A technician came the next day and adjusted the belt. However, within three weeks, the motor failed. It was repaired, but a smaller motor was installed. The technician informed me that the motor was smaller and advised I shouldn't use it for more than 20 minutes at a time. When testing the machine, both the technician and I noticed that the belt now runs much slower, even at the same speed setting. As a result, the data displayed on the machine (such as speed, distance, and calories) is inaccurate. I was out of the country in December and unable to call them normally, so I’ve been communicating through WhatsApp. They only reply after about a week and don’t answer my calls. Here are some of the absurd responses I’ve received: - “The technician who visited you is new and doesn’t know the limitations. Ignore everything he told you.” - “We’ve been advised by our technician that you are exceeding the weight limit for the walkpad, so we cannot assist you further.” - “You would as you have breached the product limitations at 110kgs and we have helped you twice thus far. We will not issue you with a refund. Refunds are only issued within 7 days of purchase and goods to be returned in same original condition. In your case you are simply trying to get out of the machine more than what it offers per weight limitation which is clearly stipulated.” I checked the weight limit before purchasing this machine, and I am within the allowed range, I don’t know how the technician can verify this claim. I’ve also explained that the machine runs slower even when no one is using it. They just try to shift the blame, instead of actually getting the machine checked out. Now all my calls and messages are being ignored, please save yourself from the hassle and avoid this company.
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Anonymous
1 reviews | Active since Jan 2020
6 Aug 2024, 16:56
Tecno Train - Customers are stupid and ++++ let's you know it.
<div>If I could I'd rate - minus a million stars for this company and +++, I would. I purchased a 2024 treadmill model on Takealot, Images show the handle can fold for easy storage. I checked out this treadmill on their website, it was also on sale on their website, description included the folding ability along with diagrams/images. I enquired via email direct about the foldability and got the snottiest and rudest after sales response you couldn't imagine. It's left a sour taste in my mouth after being really excited about this treadmill. Based on the companies response to other poor reviews, they don't care about you. I don't know why anyone would think to speak to people or treat people this way would be okay? "Hello Hanette The Handle Bar GOES UP and GOES DOWN VIA A 2 STEP METHOD – BOLT ON WHEN UP, BOLT OFF and FOLD DOWN. If it is too much for you to understand or do, please return it to Takealot as we are also low on stock and have others who would snap it up in a heart beat. Regards " "Hello Hanette There is ZERO FACTORY FAULT We have have just rep**** to you. Nowhere in the description does it say foldable without bolting and vice versa. You can not have a handlebar up and loose, it needs to be secured as it would pose as a safety hazard being loose and whilst in use. Regards ++++ Tecno Train SA www.tecnotrain.com info@tecnotrain.com +27 72 999 999 4"</div>
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Anonymous
1 reviews | Active since Jan 2020
6 Aug 2024, 16:56
Tecno Train - Customers are stupid and ++++ let's you know it.
<div>If I could I'd rate - minus a million stars for this company and +++, I would. I purchased a 2024 treadmill model on Takealot, Images show the handle can fold for easy storage. I checked out this treadmill on their website, it was also on sale on their website, description included the folding ability along with diagrams/images. I enquired via email direct about the foldability and got the snottiest and rudest after sales response you couldn't imagine. It's left a sour taste in my mouth after being really excited about this treadmill. Based on the companies response to other poor reviews, they don't care about you. I don't know why anyone would think to speak to people or treat people this way would be okay? "Hello Hanette The Handle Bar GOES UP and GOES DOWN VIA A 2 STEP METHOD – BOLT ON WHEN UP, BOLT OFF and FOLD DOWN. If it is too much for you to understand or do, please return it to Takealot as we are also low on stock and have others who would snap it up in a heart beat. Regards " "Hello Hanette There is ZERO FACTORY FAULT We have have just rep**** to you. Nowhere in the description does it say foldable without bolting and vice versa. You can not have a handlebar up and loose, it needs to be secured as it would pose as a safety hazard being loose and whilst in use. Regards ++++ Tecno Train SA www.tecnotrain.com info@tecnotrain.com +27 72 999 999 4"</div>
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Kayla K
1 reviews | Active since Jan 2020
5 Aug 2024, 15:42
I was skeptical but am pleasantly surprised!
I received my Tecno Train TT4 2024 Walking And Jogging Pad a few days ago. So far the aftersales support has been amazing and I was also happy to find out that the time limit on this model was 1hour compared to the previous model. Technotrain is easily contactable by whatsapp message and seem to be on top of any questions I have on their product. No complaints so far!
Helpful (0)
|Replies (0)KK
Kayla K
1 reviews | Active since Jan 2020
5 Aug 2024, 15:42
I was skeptical but am pleasantly surprised!
I received my Tecno Train TT4 2024 Walking And Jogging Pad a few days ago. So far the aftersales support has been amazing and I was also happy to find out that the time limit on this model was 1hour compared to the previous model. Technotrain is easily contactable by whatsapp message and seem to be on top of any questions I have on their product. No complaints so far!
0
Replies (0)KK
Kelly K
1 reviews | Active since Jan 2020
26 May 2024, 12:43
Horrible post purchase service
I purchased a Tecno Train TM2001 Walking Jogging Pad Under Desk Portable Treadmill 2024 Upgraded Mod 1.5hp treadmill (Order number 2165) on 14 May 2024 and have still not received it. They are not responding to my emails. Is there any other way to get a response from someone regarding this order?
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Kelly K
1 reviews | Active since Jan 2020
26 May 2024, 12:43
Horrible post purchase service
I purchased a Tecno Train TM2001 Walking Jogging Pad Under Desk Portable Treadmill 2024 Upgraded Mod 1.5hp treadmill (Order number 2165) on 14 May 2024 and have still not received it. They are not responding to my emails. Is there any other way to get a response from someone regarding this order?
0
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