Apparently are never open??

You send them a Whatapp enquring about a part and the response you get is as follows: [13:01, 14/08/2025] TecsaReco: We are now connecting you with an agent. [13:01, 14/08/2025] TecsaReco: Thank-you for reaching out to TecsaReco. We’ve received your message and will respond to your message during office Hours.

If 13:00 on a Thursday is not during office hours, when do these people work?