Incorrect delivery delivered to me

I had a terrible experience with Ted baker online. I ordered a Crikon large gloss bag worth R1899. They delivered me a small little bag in Joburg,which was supposed to be delivered to someone in Durban. I returned the incorrect order, until now, I have no bag, I paid but no bag. I don’t recommend Ted baker online. Their customer service is also slow. Don’t buy from their online. My order number SOVZAZATBSY94388. They delivered SOVZAZATBSY94347