Zero customer service... when the warehouse runs your business...

I wish I had read the reviews before purchasing online from them. I ordered their perfume and a bag. The excitement to finally own a Ted Baker order. My delivery was fast, but to my disappoinment only a small box was delivered. I tried contacting their customer service - auto response - we are out on training. This was the response for several days. At the same time I contacted RAM couriers who were very helpful. I received an email response from Tasneem that they matter has been sent to the Warehouse. I waited a few days, no response, despite promises of being kept up to date. I tried contacting them via Instagram. All of a suddent the phone lines were opened up and I could reach Tasneem. But to my shock I heard we still have to wait for the warehouse to come back to us. Imagine, they had to go check the cameras, and verified that the item was never packed. I then received promises that the item has now been couriered and that I will get tracking updates. After a few days, no feedback. Follow up again, same response, it has been sent but awaiting tracking details from the warehouse. Finally receive the tracking details just to find that the item is still at their warehouse and connot be collected by RAM couriers due to billing issues. And despite following up, not a single response.