Home Of Living Brands
1.7|0 reviews
Responds in 34 hours 20 min
MJ
Martin J
1 reviews | Active since Member
10 Mar 2026, 06:45
Disinterested in service. Don’t touch Home of Living Brands or Russell Hobbs
Terrible service. They treat you as if you are not the customer. I had 2 consecutive issues. First time it took them 38 days just to tell me if they have a part or not in stock. And it only took 38 days because I eventually approached management. Everyone else was disinterested.
Second time in a separate issue I got a response saying they had no stock. No apology. Not suggestion that they put any effort into it.
I chased management agin, and then only then I got a sense they tried various suppliers. Having said that they would not approach head office in UK. It seems as if that would be mushroom much for Home of Living Brands to do.
Ultimately they don’t treat you with the respect a customer should be given.
I will never try their products again.
Try Swan products! Also a UK company. Such a difference in service!!
Helpful (0)
Replies (106)0
Replies (106)Home Of Living Brands's replyOfficial
10 Mar 2026, 13:23Good day Martin,
As previously communicated, please note that we do not keep the part you are looking for as a spare item.Additionally, Home of Living Brands is the sole agent for Russell Hobbs in South Africa, and they place orders directly with their international suppliers. Our procurement team did attempt to source the part; however, they were unable to obtain it as it is not stocked as a spare item.
Best regards,
Home Of Living Brands's reply10 Mar 2026, 13:23
Official
Good day Martin,
As previously communicated, please note that we do not keep the part you are looking for as a spare item.Additionally, Home of Living Brands is the sole agent for Russell Hobbs in South Africa, and they place orders directly with their international suppliers. Our procurement team did attempt to source the part; however, they were unable to obtain it as it is not stocked as a spare item.
Best regards,
MJ
Martin J's updateReviewer Update
11 Mar 2026, 11:46In the first case, It took you 38 days to let me know if you had a spare,
I would have taken longer but I eventually I contacted management, and on the very same day, they found the spare and had it shipped.
On the 2nd case, I STILL DO NOT HAVE A SPARE PART. I have had to dispose of the machine.
There was disinterest from HOLB.
It is very evident HOLB will NOT go the extra mile for your customers.
UK Head Office is abysmal.
5 emails to someone who responded to me (Peter), and still no reply from him.
I escalated the matter via a chat, and received a notification that the matter had been escalated and I was assured I would be contacted soon. That was 3 weeks ago.
I GAVE UP AND BOUGHT A GREAT LOOKING SWAN MACHINE
And already the service levels are great. They actually contact the customer even though not requested to.
I will never go near Russell Hobbs or HOLM again. Not worth the pain
I would have taken longer but I eventually I contacted management, and on the very same day, they found the spare and had it shipped.
On the 2nd case, I STILL DO NOT HAVE A SPARE PART. I have had to dispose of the machine.
There was disinterest from HOLB.
It is very evident HOLB will NOT go the extra mile for your customers.
UK Head Office is abysmal.
5 emails to someone who responded to me (Peter), and still no reply from him.
I escalated the matter via a chat, and received a notification that the matter had been escalated and I was assured I would be contacted soon. That was 3 weeks ago.
I GAVE UP AND BOUGHT A GREAT LOOKING SWAN MACHINE
And already the service levels are great. They actually contact the customer even though not requested to.
I will never go near Russell Hobbs or HOLM again. Not worth the pain
MJ
Martin J's update11 Mar 2026, 11:46
Reviewer Update
In the first case, It took you 38 days to let me know if you had a spare,
I would have taken longer but I eventually I contacted management, and on the very same day, they found the spare and had it shipped.
On the 2nd case, I STILL DO NOT HAVE A SPARE PART. I have had to dispose of the machine.
There was disinterest from HOLB.
It is very evident HOLB will NOT go the extra mile for your customers.
UK Head Office is abysmal.
5 emails to someone who responded to me (Peter), and still no reply from him.
I escalated the matter via a chat, and received a notification that the matter had been escalated and I was assured I would be contacted soon. That was 3 weeks ago.
I GAVE UP AND BOUGHT A GREAT LOOKING SWAN MACHINE
And already the service levels are great. They actually contact the customer even though not requested to.
I will never go near Russell Hobbs or HOLM again. Not worth the pain
I would have taken longer but I eventually I contacted management, and on the very same day, they found the spare and had it shipped.
On the 2nd case, I STILL DO NOT HAVE A SPARE PART. I have had to dispose of the machine.
There was disinterest from HOLB.
It is very evident HOLB will NOT go the extra mile for your customers.
UK Head Office is abysmal.
5 emails to someone who responded to me (Peter), and still no reply from him.
I escalated the matter via a chat, and received a notification that the matter had been escalated and I was assured I would be contacted soon. That was 3 weeks ago.
I GAVE UP AND BOUGHT A GREAT LOOKING SWAN MACHINE
And already the service levels are great. They actually contact the customer even though not requested to.
I will never go near Russell Hobbs or HOLM again. Not worth the pain