Poor customer service

I bought the Sealy queen mattress for R5000 on the 17th of May 2023 at Ted's Umhlanga and now I'm having sleepless nights because it's making a disturbing noise from the springs. It makes noise even when my 11 year old daughter is turning. I sent the emails and WhatsApp to Natasha from the complaints department and she asked me to attach videos of myself sleeping on that mattress while it's on the floor. I sent the videos including the ones of my baby so she can see the seriousness of the noise. I even took another video putting the mattress back on the video and she's been ignoring since the day I sent those videos and that was on the 17th of March 2025. I went to the store several times to report to the sales man Moses who assisting me when I went to purchase the mattress and he told me he called the sales department and asked them to contact me but noone has made contact with me. I have been taken for a ride by both Natasha and Moses. There's no way a R5000 mattress can make squeaky noise within a period of 10 months.