Poor quality leather and unacceptable after-sales service – Ted’s Home Store

I purchased a leather lounge suite from Ted’s Home Store in October 2023 . Less than two years later, the leather is already cracking and perishing, which is completely unacceptable for a product at this price point. When I contacted the store for assistance, the in-store support was unhelpful and rude. I was referred to a WhatsApp number for after-sales support, which is extremely inefficient. Responses take days (sometimes longer), making proper communication very difficult—especially for someone who works full time and cannot constantly monitor WhatsApp. I initially reported the issue in July 2025, they kept asking me for pictures the insinuated that i caused the damage , they offered to fix one tear but said i must pay R1200. I asked them if its normal for the leather to be perishing and recieved no response at all. Due to work commitments and family issues, I could not continuously chase them. Now I am being told that my guarantee expired in November 2025, and they refuse to assist—despite the delays clearly being on their side. This feels like a deliberate tactic to run down the warranty period rather than provide genuine after-sales support. For a so-called quality leather lounge suite costing R52k, the durability and service are extremely disappointing. The entire suite is peeling and perishing and it cannot be repaired as the same thing will keep happening, this set is **** leather being sold as genuine leather. I would not recommend Ted’s Home Store based on poor product quality and even worse customer service.