THIS COMPANY IS A SCAM

My mother ordered a customized hoodie from them, to surprise me in May 2015. In December 2015 she finally told me about it as she had not received the parcel. I then took over the fight from her. Since December until now (March 2016) I have not received the parcel (after them sending what apparently is the third reprint) I requested a refund and they said it has been processed. However, they cannot give me proof but instead blame my banking institution. I contacted them (my bank) and they have no knowledge of the funds. <br> <br> I am absolutely appaulled by the service or lack thereof that I have received from them (together with DHL, the courier company they use) as neither of them were very helpful. Teechips escalations and complaints email address sends automatic generic emails as no matter how much I complain or what it's about, they send me the exact same email. I could be speaking about their mother and I'd likely get the same reply. <br> <br> I would like my money back, otherwise I will open a case of theft as well a fraud, even if we are in different countries.