Disappointing Service and Request for Improved Staff Training

I am writing to express my deep dissatisfaction with the service I received at your Tekkie Town store in Bela-Bela in Town. Yesterday, I purchased a pair of branded sneakers for my daughter; unfortunately, they were too small. Today, when I returned to exchange them, I was sent from one store to another and back again, wasting my time and petrol. I want to stress that Tekkie Town is not the only place to buy branded items; we choose to shop with you because we support your store, not because you are doing us a favor. Specifically, I interacted with a staff member, CATE , who did not provide the support I expected. This entire experience was extremely inconvenient, and I urge you to improve your staff training so other customers don't go through this. Please take this feedback seriously and ensure a smoother process in the future. Yours sincerely Ophelia Minyuku