Very poor service

I ordered sneakers for my daughter on 25/11/2025, it took them almost a month to deliver. On the 19th of December I called them to cancel the order, got a call from them telling me that they’re on their way to deliver my order. I informed them that I had cancelled the order. I’m now struggling to get my refund from them, evertime I call them they tell me that they still waiting for the item to be returned by their in-house courier. I will never use their services again because they are not reliable