Poor Client service

Pocket Router and sim card not delivered since 09 December 2025, being transferred from pillar to post and calls getting dropped on my ears, this is not like am asking for this router for free, all the sales consultants are full of attitude, I am really angry and that's why I write to Hello Peter, I sent an email last month to complain about this and no one responded instead I was asked to call the client services of which no one is helping, please intervene before I go to social media, when I sent a complaint I was given the ref number 512120963