MD
Mhlonipheni D
Active since Feb 2013
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Poor Client service
Pocket Router and sim card not delivered since 09 December 2025, being transferred from pillar to post and calls getting dropped on my ears, this is not like am asking for this router for free, all the sales consultants are full of attitude, I am really angry and that's why I write to Hello Peter, I sent an email last month to complain about this and no one responded instead I was asked to call the client services of which no one is helping, please intervene before I go to social media, when I sent a complaint I was given the ref number 512120963
0 replies
12 months ago
Poor Client Service
on the 4 April 2025 I did an immediate EFT to an FNB account, money never reflected to the recipeint's account, contacted Nedbank CC on the 8 April 2025 to follow up, I was told that the transaction didn't go through and the consultant didn't know what happened and she logged a call REF no 93092640, I called again on the 10/04/2025 and spoke with a consultant whom failed to assist me, I then asked for a manager, Lebohang also couldn't help me instead she logged a complaint REF number 93321444. Yusuf also called me today 11/04/2025 and told me to wait another 2 working days, I am not happy with that, I want my money transferred back into my Nedbank account with immediate effect, this is driving me nuts since I was transferring money to my brother who was stranded in JHB, I can not be easy on this since I can see nobody is willing to help me, I have my account with Nedbank since I was a staff member in 2010 up till now I have never experienced such. please act on this ASAP,
0 replies
21 months ago
What a wonderful cus...
What a wonderful customer service agent Laeeqah T, she managed to resolve my query straight away and very polite and friendly, she’s got very good telephone etiquette
56 replies
27 months ago
Worse customer service ever
Visited an MTN store in Pinetown, dealt with the sales person (Ndumiso), he processed my application and then got to bio-metrics stage, the machine couldn't read my thumbs, he then submitted the application, it was declined on bio-metrics, I had an ID ****** in 2012 during hijack and I blocked it with SAFPS and granted a letter with ref numbers, I provided that with my documents, he called the next day to tell me I must come and redo thumbs, I went again, he re-processed the app and there was no feedback from the system and he promised me that he will send an email to ask the HO to look at the app, I have never heard anything from the shop, I do not understand how can the deal decline on bio-metrics because I have done fingerprints at other places including Department of Transport and they passed, I am so devastated and very angry with MTN service, even worse this is a month to month contract, I feel like as a black client I am being ill-treated and discriminated, my score is very good and no bad payment profile, no bad payment history, I want justice here, not that am asking for FREE contract, please intervene here Thank you Regards Mhlonipheni Dludla (MR)
58 replies
44 months ago
Poor customer service
I have a life cover insurance with this company and then I lost my job in January 2022, I have advised them to cancel the policy and they convinced me to keep it open but frozen and I must keep on updating them if I am still unemployed, been sending emails telling them that I don't have a stable income yet but my account has been debited twice already, I sent an email on the 30 June 2022 asking them to reimburse that debit but that wasn't done, and they kept on debiting, this morning I phoned and spoke with Shanre who advised me that she we will get a consultant from cancellations to contact me but nothing has happened, Monies in my account belongs to my mother and I want all the debits from June to be refunded back to my account asap, This is not the kind of service I am expecting from the company, and it's very disappointing, when I first started my policy in 2018 I was promised excellent service but looks like it was a catch, Please someone sort this out
74 replies
49 months ago
Incompetent consultants
I am not satisfied with the service I get from Vodacom, customer care , I ported my cellphone number from CellC to Vodacom (0726490840) and now I can not receive sms, I spoke with 2/3 consultants and they said they will contact me back after few minutes, this was the beginning of April 2022, until now nobody contacted me, I even tried their virtual assistant Tobi but no assistance was offered, I then opted for whatsapp chat on the 9 April 2022 and Tobi logged a call for a human consultant to call me back but until today nobody called, I then decided to visit Vodacare Durban but the technical consultant was so not willing to assist and then I left their office and went to Vodacom outlet in west street Durban, they told me to go back to Vodacare, of which I refused to do, I really don't understand why it's so difficult for me to get help, I can't get important messages from the bank and other institutions, Please act on this asap, Kind regards Mr M. Dludla 0726490840
222 replies
77 months ago
Poor Customer Service
AGAIN !!!!!!!!!!! dealing with CellC jjust adding stress on top of being robbed all my belongings, I have been trying to do a sim swop but I just found myself feel like I sold my cellphone, who the hell on earth will remember the numbers dialed when you trying to recover from being robbed on gun point, Something has to be done about this, I called the call centre and spoke with Qaphela and I gave him 3 numbers that I dialed in November and December and he told me I failed security questions I must take my ID and proof of address to nearest cell c store, when I went to City View cell c store I interacted with Lolly of which she was not so pleasant to deal with, she was not willing to understand what I am currently going through, i am going through tough times and now I must remember 5 dialed numbers, DID I KNOW I WAS GONNA GET ROBBED MY TV, RADIO, CELLPHONE, LAPTOP? I am so angry and I need someone to address this as soon as possible, I want to retain my contact number as I use it for business purposes, my customers are trying to contact me and they can't as my number is not in use, Please can someone get back to me asap before I freak out. this need urgent attention thank you
542 replies
79 months ago
Poor customer service ever
I just had my cellphone stolen from the office, Am battling to get my simcard blacklisted, instead I am getting these incompetent consultants asking me stupid questions and telling me that I failed security meanwhile the phone that's being stolen is linked to my banking, what if the thieves withdraw my money using my phone, I am so frustrated and very angry at the same time, We get lots of calls when they want our business but when facing the crisis they don't help us, I feel so discriminated and isolated,, dealing with Cell C is a nightmare, if I had powers to close this network I was going to do so with pleasure, I would like someone to contact me urgently and get this sorted out asap before i take legal action against Cell C, i am sick and tired of dealing with incompetent people, who can just call Cell C and block the phone while it doesn't belongs to them, Just because I am black that's why I am getting this kind of service? Whyyyyyyyyyyyyyyyyyy me really why, I want answers before I explode
210 replies
92 months ago
Treated like trash
Dealing with this department at Nedbank is a nightmare, every time I call in I get treated like trash, am asking for a simple thing outstanding amount, the guy by the name of Kaylan put me on hold for more than 5 minutes and he comes back and says am owing around R52797.22 . when am asking for the exact amount he says he can't tell me that i must wait for up to 14 days to get feedback, what if i want to settle this account and close it, i find it very bad to wait up to 14 days just to get a settlement figure, can someone please have a look at this as am not really satisfied, firstly i was told that my amount owing was gonna go up because the hijacked vehicle was found even though it's not drivable but i was penalised for finding my car, i really don't understand this, I have been paying from 2013 the sum of R1500 per month until today but my amount seems to go up instead of going down, whyyyyyyyyyyyyyyyy really why are you guys doing this :( :( :( . even when you leave a message no one get back to you,
210 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)