BROKEN 50 INCH TV WITHIN 2 MONTHS OF PURCHASE.

Dear Telefunken Customer Service,

I am writing to lodge a formal complaint regarding a Telefunken 50-inch Smart TV that I purchased from Takealot on 2 July 2025 for R3,999.00 (Order #183313834). Unfortunately, the TV has developed a fault — the screen no longer displays properly, making it unusable.

I lodged a complaint with Takealot on 12 August 2025, but I was informed that since their one-month return policy had passed, I should take the matter up directly with Telefunken.

As the product is still under its manufacturer’s warranty, I kindly request that you arrange for an inspection, repair, or replacement of the unit. If this is not possible, I would like to request a full refund in line with the Consumer Protection Act (CPA).

Please advise me on the process and timeline for resolving this matter.

I trust Telefunken will attend to this issue promptly.