MM
Mojabeng M
Active since Jun 2025
5
Reviews
0
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Reviews
5 reviews1 month ago
Atlas Finance – Paid-up loan still reflecting on my credit profile
Good afternoon my name is Mojabeng Nathalia Mkhehlane. I am lodging a formal complaint regarding an account I had with Atlas Finance. I fully settled my loan on 18 February 2026, however the account is still reflecting on my credit profile, which is negatively affecting my credit score and my ability to access credit. In terms of the National Credit Act, credit providers are required to submit accurate and updated information to credit bureaus. Once an account has been settled, the credit provider must ensure that the information held by credit bureaus is updated to reflect that the account is paid up and closed. Atlas Finance’s failure to update my credit profile is inaccurate credit reporting, which is in conflict with the obligations placed on credit providers under the National Credit Act. I therefore request that Atlas Finance immediately update all credit bureaus to reflect that this account has been fully settled and remove the listing from my credit profile without delay. If this matter is not resolved within 24 hours, I will proceed with the following steps: Lodge a formal dispute with the credit bureaus, including TransUnion, Experian, Compuscan, and XDS for incorrect credit reporting. Submit a formal complaint to the National Credit Regulator for failure to comply with obligations set out in the National Credit Act. Provide proof of payment confirming that the account was settled on 18 February 2026. I expect Atlas Finance to urgently correct and update my credit record and confirm once the listing has been removed or updated to reflect that the account is fully paid and closed.
106 replies
7 months ago
Lack of Assistance with Defective Telefunken 50-Inch Smart TV (Order #183313834)
Dear Takealot Customer Service, I am extremely dissatisfied with the manner in which my complaint regarding a Telefunken 50-inch Smart TV has been handled. I purchased the unit from Takealot on 2 July 2025 for R3,999.00 (Order #183313834). On 12 August 2025, I lodged a complaint because the TV’s screen no longer displays properly. Instead of assisting me, I was told that since your one-month return policy had expired, I should take the matter up directly with Telefunken. This response is unacceptable and falls short of your obligations under the Consumer Protection Act (CPA), which clearly provides consumers with the right to a repair, replacement, or refund for defective goods within six months of purchase. As the seller, Takealot is legally responsible for ensuring that the product I purchased is of acceptable quality and fit for purpose. Passing the responsibility solely to the manufacturer is not in line with the CPA. I therefore demand that Takealot: Arrange for the inspection and collection of the defective TV. Provide me with a replacement unit or a full refund. Respond to this complaint within 7 working days to avoid escalation of this matter to the Consumer Goods and Services Ombud (CGSO). I expect prompt action on this matter.
0 replies
7 months ago
BROKEN 50 INCH TV WITHIN 2 MONTHS OF PURCHASE.
Dear Telefunken Customer Service, I am writing to lodge a formal complaint regarding a Telefunken 50-inch Smart TV that I purchased from Takealot on 2 July 2025 for R3,999.00 (Order #183313834). Unfortunately, the TV has developed a fault — the screen no longer displays properly, making it unusable. I lodged a complaint with Takealot on 12 August 2025, but I was informed that since their one-month return policy had passed, I should take the matter up directly with Telefunken. As the product is still under its manufacturer’s warranty, I kindly request that you arrange for an inspection, repair, or replacement of the unit. If this is not possible, I would like to request a full refund in line with the Consumer Protection Act (CPA). Please advise me on the process and timeline for resolving this matter. I trust Telefunken will attend to this issue promptly.
0 replies
7 months ago
attempt of opening a new policy without my concern.
I am writing to formally lodge a complaint regarding an incident that occurred during a recent call from one of your employees. On 09 September 2025 at 17:12, I received a call from 087 111 1156, which lasted 1 minute and 2 seconds. The caller was a lady, who claimed she was calling to check on my existing policy. I informed her during the call that I had already checked my policy two days ago. Despite this, I unexpectedly received a One-Time Pin (OTP) on my phone, which I later realized was for the activation of a cashback policy that I did not request or authorize. I am deeply concerned because: I was misled into believing the call was simply a policy check. I had already confirmed my policy details recently, which makes this call appear unnecessary and misleading. I did not give consent for a new product or policy to be added. Triggering an OTP without my explicit permission is a breach of trust and raises questions about compliance with ethical sales practices. I kindly request the following: A full investigation into this incident. Confirmation that no unauthorized policies have been activated under my name. Written assurance that such misleading practices will not occur again. Immediate cancellation of any policy that may have been initiated without my explicit consent. Please treat this matter with urgency and provide me with feedback in writing.
106 replies
10 months ago
Poor service rendered by Miway insurance.
I am very dissapointed by the service I got from Miway home insurance, I claimed for my LG TV 60 inch on the 21st of May 2025, they sent an assessor to come and check the TV and rep**** that my claim was not successful due to wear and tear. I lodged a dispute because when I took the insurance 3 years ago I was never made aware of such. I am very sad that i have been paying Miway all these years only to find out that they wont help me onwday. I will never reccommend Miway insurance to anyone because I feel like their service is poor and unjust.
53 replies
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