Budget Insurance part of Telesure group Complaint

During a recent interaction, consultant Cheslyn van Wyk was extremely rude and dismissive. Specifically, they stated words to the effect of "if I'm not happy, I should cancel my policy." This response was inappropriate, unhelpful, and showed a complete lack of customer care. Such an attitude is unacceptable from a representative of Budget Insurance, especially when I was seeking assistance with an active claim. Delays in Claims Processing My claim has been outstanding for over a week with no meaningful progress. Daniel Jung appears to be assigned to the claim but has not actioned it effectively, leading to prolonged delays. This "dragging of feet" has caused significant frustration and inconvenience. As a paying customer who chose Budget Insurance for affordable cover, I expect timely and efficient claims handling, not excuses or neglect. Overall Poor Service This experience reinforces a pattern of poor customer service at Budget Insurance. Paying for "affordable cover" should not mean receiving indifferent or careless treatment. I feel that my concerns are not being taken seriously, and the attitude from staff suggests a "don't care" approach toward policyholders.