POOR SERVICE

Called TEMPEST MIDRAND earlier to ask about my refund,Thabang took my details and told me he will check with the accounts department and will call me back.I waited for 2hours but no call from Thabang,i then called again same day after 2 hours and Clifton answered and told me Thabang is on leave, he just came to the office to have a meeting with the manager ,then i asked Clifton to follow up on my case and he told me i should wait for Thabang to give me a call,i asked him how can i wait for someone who's on leave why can't he do a follow up on my query,he told me he can't do it because Thabang has already done it,it can't be done twice. Now i have to call customer service on my own airtime again because Clifton is not willing to assist.