Terrible after sale service - closure letter

I'm utterly disappointed by the lack of concern and care from Ackermans call centre's. I logged a request a paid up/closure letter last year and was advised it'd be sent to my email address. To date no feedback or letter. To show the lack of accountability and acknowledgement I never received any reference or contact person to deal with the matter. Everything i call i get the same responses and management of never available to attend to complaints on the phone. My account has an advance of R10.18. YES. JUST A MEER R10.18 that makes it ao impossible to move forward.

I've cleared myself out of debt review and just want to be clear since last year November.

Someone please do the right thing and correct my profile. I would not recommend this business when it comes to after sale service. Very poor indeed. When you've made them money through exorbitant interests ghat they charge you they no longer care to part ways amicable once you're in debt review which is sad as one does come back to participate in the credit lane space.