Missing payment failing to be resolved

I very unpleasant service experianced after there was a missing payjment on my PEP store account in Mar 2025, till todate it has not being resolved after numerous calls and emails send. Unproffesional call center agents, alweays taking me from pillar to post and requestng me to resend the very same docuemnts over and over. I am to the core of unhappines with this service provider and regret the day i took a decision to use their services.