Payment error

I’m so disgusted by the service I received from Tekkietown. I made a payment on the 29 August 2025, and mistakenly made an error with one number on the card. I have sent the required documents for this to rectified. I sent the documents on th 6th Septembe2025 and they said they will rectify this within 5-7 working days but today is the 15 of September but still the problem has not be rectified. When a called the call centre I spoke to a very rude Agent by the name Jaiden who was very rude, I’m so disgusted by their service