*****ulent Account Opened in My Name

I want to express my deep concern and frustration regarding a *****ulent account that has been opened in my name. Despite contacting your call centre twice, I have yet to receive meaningful assistance—only vague responses and no clear path to resolution. spent hours on phone calls to your call centre and going to the Refinery store because apparently it was opened with Refinery account. Without getting any assistance and urgency for resolution. If your organization is truly committed to preventing ***** and protecting customers, I urge you to explain how such an account could be opened so easily under my identity, yet resolving it now proves so difficult and time-consuming. This matter is causing unnecessary stress and inconvenience, and I request that it be escalated and resolved as a priority. Please confirm receipt of this message and advise on the next steps to ensure this *****ulent account is closed and my name cleared.