Extremely bad service

Very bad service. Called to check if the vet was available and was informed that he was. When I got the the vet I was not informed that the doctor was not in. I eventually asked what the delay was and was only then informed that the doctor was not even there. Was not told this when I arrived. Had already been waiting about 15 minutes. There is no communication from either of the receptionists and not friendly at all. The building inside smells and is dirty. How can they even look after animals if they cannot maintain their premises.