I must send photos

If it was not for the lady/gentleman answering the phone, this company would not exist. I contacted the company over a week ago, spoke to a Shayn Parker and asked for a quotation on some equipment. He suggested I send photos which I did. 2 Days later and no response. I contacted him and he said I must send measurements of the equipment, which I did, 2 Days later while I was busy with a client he phoned and when I finished with my client, I returned his call and had to leave a message as he was busy. He called me back and when I asked him if he had feedback, he said he had not read his emails yet. And then quickly said I should answer my phone when he calls. A week later and still no response. Pathetic.