Unfair penalty of 15%. No refunds.

I ordered a celebration cake early this year for my 30th birthday party which was supposed to happen in April. Then lockdown happened. I obviously cancelled the order and party altogether. Now, a few months later, I requested a refund and after consulting their accounts department, I will be charged with a penalty of 15%. Mind you, all the other vendors that I paid for in relation to my party paid me back, no penalty, because of our country’s situation. This is absolutely unfair and totally disgusting.