Poor service MR MD & Founder

5/5/2021 Product review: (7years) The French doors and stacking doors continuously falter and create difficulty closing, with maximum upward effort pulling at the door handle the door will close, following the locking mechanism fails due to the unbalanced doors. The rubber seals around the windows and doors keep pulling out. The *****s used to install the window frames rust even if not exposed to the elements, the hinges of the windows are effected due to disintegrated *****s and creates a troublesome noise upon opening windows. The handles of the windows fail and physically turn 360 degrees windows can either no longer open or close. After sales alterations windows come with complete different handles that do not lock with a key and initial selling point no longer applicable.

Based on their inferior manufactured window and door solution, one needs to service the windows and doors annually at an additional cost.

Aftersales service: To request a maintenance team is a frustrating tedious occurrence at every interaction over the past 7 years, one struggles to get hold of a representative to take your call, when the quote eventually arrives, payment is requested upfront, then only a date will be considered. Services could take place anything from a month or more from initial call. In addition expect an unprofessional service team.

Most importantly DO NOT post a poor Google review (Worst after sales service!) the wrath of the MD and founder will be unleashed upon you, he will phone the client personally @ 10:59, reprimand the client and make reference to the poor Google rating and put forward the following response “based on your review why should we assist you?” the fact that the client has been waiting for a quote and service date since 24/3/2021 is not relevant and “you can wait another two months, thank you and Goodbye”end call. Followed up by an office email @ 11:16 the client’s punishment for the poor Google review reflects continued reprimand of MD: “Unfortunately we are fully booked for the next few months.  We will not be able to assist you at this time.”

Please refer to: www.rehau.com authorised partner uPVC window systems, they offer other reputable friendly manufacturers and helpful installers of uPVC windows and doors.