Makro / Tevo/ Bennet Read - Bad Service and inability to repair an faulty item

Putting this on Makro Tevo and Bennet Read.

I am beyond frustrated with the appalling service I’ve received regarding the tumble dryer I purchased from Makro.

After dealing with an issue that required the unit to be repaired, I had to endure a week-long wait. Fast forward six months, and the same ridiculous noises returned. I logged a call before it completely broke down, thinking this would resolve the matter efficiently. Instead, this is where everything went horribly wrong.

They took the unit away and assured me I would have it back in two days. Well, those two days turned into over a week due to the holidays. After countless follow-ups, the unit was finally returned, only to break down again just two days later! The drum stopped turning, prompting yet another phone call. The representative on the other end was clearly irritated with me, and when I finally spoke to the technician, he was just as dismissive. After I explained the issue, he agreed to send someone out to fix it.

Then, to add insult to injury, I started experiencing new problems: the unit would just shut off, and there was no water in the bowl, which is completely unacceptable! When I called again, the booking lady had the audacity to suggest that I didn’t know what I was talking about, despite the technician supposedly fixing the issues. At this point, I decided to take my concerns directly to Makro, where the staff were at least polite and apologized for the terrible service from Tevo.

Three days later, the technician arrived and was baffled by the water issue. They asked me to make a video and send it to them. Miraculously, after their visit, the water started filling up in the chamber again for the first time in over ten cycles. However, the problem of the unit resetting itself has only gotten worse.

I sent the video to the technician, and now, a week later, I follow up only to find out that the ticket has been closed! I’m sitting here waiting for a call that will never come. When I message the technician, I’m told I must contact the head office myself.

This is now the fifth repair attempt on this unit, and this is absolutely unacceptable! I will not tolerate this any longer and will be escalating this matter to the ombudsman if this isn’t resolved immediately.

This situation is ridiculous. I expect urgent action.